The build quality spoils all the positive experiences.

[ga1322]

@gman1868 , You're absolutely right. And it doesn't matter how much the car costs, if you follow the stupid logic of these trolls, then for example, a Kia Rio or a Ford Fiesta can generally be delivered to the client scratched, crumpled, worn out - but what not, they cost only 10-15k.
It is useless to argue with them, to explain - nature did not endow them with intelligence and logical thinking.
these are just stupid trolls, they do not like what I write, I tell them to leave, do not read my posts. The forum provides them with this, click the ignore button, so no, they continue to read and write nonsense. let them write, I absolutely do not care about their opinion.

I don’t think anyone would question your post if you received your car scratched, dented or in some way damaged. Any person would expect those to be fixed. So many take issue with your post because we are squinting at your pictures trying to find the “defects” you see. They are microscopic and things most wouldn’t see or call defects. Their point is that you are being (or are) too anal and should just let it go and enjoy your car. And to answer your earlier question, yes I would ride in your airplane even if the seat upholstery had a tear.

 

[ga1322]

Yesterday I installed a radiator guard and saw that the front bumper began to peel off. 4500km and 5 weeks old car.
On the right side, the bumper rests against the headlight - this is the reason, but on the left side it does not - but peels off.
See the photo.
Tomorrow I'm going to the dealer.

PS: I'll open the topic soon: I have already decided that I will change the car for a new one, since this copy has significant defects, which is not permissible under the consumer protection law.

why on earth would you buy a Kia if you are this picky? Or a Honda, Hyundai or any other in that class for that matter?

 

[Kwim]

This was a known issue on the Kia Stinger too. I personally didn’t have it but there were a significant amount of others who did have it. I wouldn’t say it was a common issue though. Just FYI.

very interesting. Do you know how Kia solved the problem?

 

[Nac]

So in your opnion Kia, Huyndai and Honda build sub standard cars and a buyer of any of these brands should expect a significant number of defects.

If a buyer wants a car with no defects what do you recommend?

______________________________

 

[ga1322]

So in your opnion Kia, Huyndai and Honda build sub standard cars and a buyer of any of these brands should expect a significant number of defects.

If a buyer wants a car with no defects what do you recommend?

Yes that’s why they are priced much more affordably.
In my opinion, one that is not mass produced where more attention is given in manufacture.
In OPs case, probably an alternate universe

 

[Nac]

What brand of car is not mass produced and has more attention given in manufacture?

 

[ga1322]

What brand of car is not mass produced and has more attention given in manufacture?

Got me? I’m not even close to the price range to look into high end cars. That’s why I love my Telluride. But I imagine some high end cars are given more attention to detail when being built

 

[Kwim]

@Nac do not waste time on trolls if they like to buy new things with defects - let them buy and consider it the norm.

______________________________

 

[Nac]

I really like my Stinger and my wife'sTelluride and neither has any defects like the ones Kwim found. One of the reasons I bought the Telly was the quality I experienced with my Stinger.

I believe the items Kwim found, although they seem small there are many and should have been found and corrected during QA inspection before leaving the factory or on dealer inspection. Those were two excellent chances for Kia to find and correct the issues prior to delivery. In fact thats what these inspections are designed to detect and correct.

I dont think Kia, Hyundai, or Honda would advdrtise "Hey buy our car our Quality Assurance Sucks but thats why you get a good price.

In the manfacturing of any product there are QA standards to meet, in Kwim's instance (in my opnion) Kia did not meet their quality standard. All their cars don't look like his and I dont think the defects on his would be used in any Kia advertisement.

Kwim may have higher statndards than an average person , that's no reason to state he should expect or accept sub standard conditions on his car because its a Kia. If others are pleased with inadequate work so be it.

Kwim holding the company to a high standard will help the company improve in manfacturing and QA inspection eventually paying off for all customers, including ones willing to accept poor workmanship.

 

[Kwim]

The ping-pong began: Kia Canada shifts all responsibility to the dealer who sold - they had to check when they received the car. The dealer who sold me the car - we are not beneficiaries of the warranty and Kia Canada promises to eliminate all manufacturing defects.
I wrote both a letter demanding to decide: who? what? what for? for what? among themselves, since I, as a client, do not care about their internal relationships. I gave them time until September 30 to decide everything, agree and eliminate. If they don't fix the situation, I go to court, it's not the first time.

For trolls and haters - there is nothing perfect in the world, and Ferrari are released with defects. Yes, any brand can be defective, the problem is how the manufacturers treat customer complaints. In my experience, Kia Canada is one of the worst and this case is a prime example. They could just fix the defects and sort things out among themselves, so no, they dragged me into this process.

On September 22, I contacted Kia Canada - I received an answer that they are considering. They check.
In the evening, the service manager asked me to come on the morning of 23 to take a photo.
On September 23 I was at the dealer, the service manager took a photo and sent it to Kia Canada.
On September 30, I contacted Kia Canada, asked to clarify what was happening. They said that in the process.

As expected, Kia Canada is silent. September 30 has passed, I gave Kia Canada a reasonable time, but ........ It is very disappointing what the attitude towards customers who are loyal to the brand is - in 3 years I bought 3 new Kia cars.
I can't tell right now what was done by me, but now the answer from Kia Canada is no longer important. All points indicated in my post are confirmed as factory defects by witnesses experts.
I no longer wait for an answer from Kia Canada, I am preparing documents for the court.
What kills me - the car is 4 weeks old, the mileage is 4500 km, 37% (expert's estimate) of the car must be repainted due to a factory defect.

 

[nabatron]

As expected, Kia Canada is silent. September 30 has passed, I gave Kia Canada a reasonable time, but ........ It is very disappointing what the attitude towards customers who are loyal to the brand is - in 3 years I bought 3 new Kia cars.
I can't tell right now what was done by me, but now the answer from Kia Canada is no longer important. All points indicated in my post are confirmed as factory defects by witnesses experts.
I no longer wait for an answer from Kia Canada, I am preparing documents for the court.
What kills me - the car is 4 weeks old, the mileage is 4500 km, 37% (expert's estimate) of the car must be repainted due to a factory defect.

So you contacted dealer and the dealer had to contact kia Canada? So far the dealership cant do any of the repairs unless kia Canada says so?

 

[Kwim]

So you contacted dealer and the dealer had to contact kia Canada? So far the dealership cant do any of the repairs unless kia Canada says so?

The dealer's employees independently make decisions on my cases, with the exception of paint. The paint is always sent for approval from kia canada.
The dealer's technicians made replacement decisions, ordered spare parts, but kia Canada contacted the service manager and put their decision on hold.
The dealer also sent an inquiry regarding paint defects, to which Kia-Canada has not yet answered.
I was in direct contact with kia canada and the dealer's service managers.

______________________________

 

[MarcinTexas]

Yesterday I installed a radiator guard and saw that the front bumper began to peel off. 4500km and 5 weeks old car.
On the right side, the bumper rests against the headlight - this is the reason, but on the left side it does not - but peels off.
See the photo.
Tomorrow I'm going to the dealer.

PS: I'll open the topic soon: I have already decided that I will change the car for a new one, since this copy has significant defects, which is not permissible under the consumer protection law.

That looks like paint protection film...not the bumper peeling off. If it is paint protection film...then it would be an issue with the installer of the film and not KIA. I have recently closely inspected an SX bumper and it has not film layer like that on it.

 

[nabatron]

The dealer's employees independently make decisions on my cases, with the exception of paint. The paint is always sent for approval from kia canada.
The dealer's technicians made replacement decisions, ordered spare parts, but kia Canada contacted the service manager and put their decision on hold.
The dealer also sent an inquiry regarding paint defects, to which Kia-Canada has not yet answered.
I was in direct contact with kia canada and the dealer's service managers.

So the dealership saw all the defects and they ordered parts but why would kia Canada put that on hold? Those things should be fixed regardless. I can see the paint situation taking longer but trim pieces being replaced shouldn't be that difficult.

 

[Kwim]

So the dealership saw all the defects and they ordered parts but why would kia Canada put that on hold? Those things should be fixed regardless. I can see the paint situation taking longer but trim pieces being replaced shouldn't be that difficult.

This is also a mystery to me.
I asked for an explanation why they told the dealer to put it on hold, but Kia Canada never responded.

 

[nabatron]

This is also a mystery to me.
I asked for an explanation why they told the dealer to put it on hold, but Kia Canada never responded.

Obviously going to a different dealership wouldn't do anything I would think. I mean you could try but probably wont do anything since everything ìs recorded.

______________________________

 

[Kyle]

Kia could be putting any repairs on hold since they are anticipating a lawsuit or are going to offer to buy back the vehicle would be my guess.

 

[Kwim]

I am no longer touching Kia Canada, I am preparing documents for court, today the service manager said that Kia Canada had requested an estimate of the cost of the entire repair.
I decided to ask Kia Canada what was going on, wrote a request, and received an answer:
Dear Mr. ,
We have been advised that your case is still under investigation; we have nothing to report at this time.
Thank you for contacting Kia Canada Inc.

Patience runs out, 30 days to decide that this is a guarantee, I sent them the last warning:
Good day.
and how much more time will you think? I gave you a reasonable time frame, which you violated 2 times. Please inform Warranty Department and Kevin that my patience has run out. 30 days is enough to decide that this is a guarantee and your mistake in production. I wait until the end of the week, then I take active steps, since you are violating your obligations. thanks.

 

[Kwim]

Yesterday I received a questionnaire from the reevoo.
I left an honest review, everywhere 8-10 points, for the build quality - 1. In the "minuses" I wrote that the quality is shit, Kia is in no hurry to do anything, I'm getting ready to go to court.
And then after 5 minutes the answer comes up:

​

	We can’t yet publish your review of KIA Telluride
	Thanks for your review - we just need you to fix up one thing before we can publish it. You’ve included comments about KIA Canada in the section reserved for the KIA Telluride. We might use that part of your review in other places you might find KIA Telluride. We don’t want you to delete your comment about the retailer - just move it into the blue ‘Rate KIA Canada’ section. Then it’ll be shown among other reviews of KIA Canada. You can edit and re-submit your review via the link below: Back to your review Thanks, Reevoo, on behalf of KIA Canada

 

[nabatron]

Man what a huge cluster f*** this is