I had my appointment today, got told - after waiting over an hour - that the technician wouldn’t even test drive the vehicle to assess the vibration unless I put the factory wheels and tires back on or it wouldn’t be covered by the warranty. Because the wheels and tires are aftermarket, and because I went from the stock 245/50s to a 255/50 tire. Sold the stock stuff weeks ago…
That’s a BS line. If you made a dramatic difference in tire size they might have a real argument. Is it still a 20” run size? Everything else to spec like the offset etc? I would ask them to put that in writing and let them know you plan to contact your BBB and fill out online reviews and see if 10mm is enough for them to sacrifice a reputation of being unreasonable and let them know that this is exactly why the Moss Magnuson Consumer Protection Act is meant for. Then post a thread on this forum on here with the name of the dealer so others know to watch their back.
To clarify, the tech’s notes just said they need factory stuff to “further diagnose”, it was the service writer who gave me the line about my non-stock tire size voiding my warranty coverage for driveline issues.
The second part is easy. It’s Lupient Kia in Brooklyn Park, MN. As to the first part, you’re right, they don’t have the legal right to do that. I’m debating how much I care about this particular vehicle and how much of a fight I want to have. Carvana offered me $56,400 a couple weeks ago, and Mazda’s new CX 60 is coming out this summer I believe.
I too am having an issue with vibration between ~70-80mph that began as soon as I drove off the lot with it. I have had it a now 2 different dealerships to try to get to the root of the problem. They are well aware of my frustration at this point. It’s not like it rattles my teeth but what’s it going to be like when it has 100k miles or more on it? They have ruled out tires, wheels, and alignment. Please update with any update you get about yours!
As a reminder to everyone, prior to the TSB, while experiencing the vibration issue during spring of 2021, 5 k miles, dealer replaced 1 original with very high RFB Micheli it took 2 more to get one that had a decent road force balance result. Rebalanced x 3 and realigned. No better! Still frustrated I reached out to Michelin as I was losing confidence in orig tires. They offered full replacement. I asked about alternative tires and it was offered BF Goodrich Advantage T/A sport LT 245 60 20. Michelin owns them too. Heard about TSB went to 2nd dealer. They went thru the TSB and said they couldn't find a problem. Been working with KIA advanced cust service rep who is useless!!! 2nd dealer suggested I sell this one as prices are high as we all know and order a 2023. Considering that and or lemon law! UGH!!!! I have a gorgeous, white, nightfall edition with tan interior.
Sorry, the replacement tires, as you might have assumed, changed nothing! 2nd dealer tried to convince me they were the problem. BS!
Did they ever determine the problem?
I have same issue on my 2022 EX with 800 miles. I took it in today and they said tires were not balanced. I drove it home and still at 65-75 it has a vibration I can feel it in my steering whell.
Thanks for sharing your post. On March 21 2022, KIA escalated my case. My contact has proved to be useless just like everyone has found. Here is what they emailed to me, maybe it will help if we all call them.
Yes the "supervisors" that these cases are escalated to do not call you back. I have to call them constantly to chase them down and wait on hold for 40min every time, it is very frustrating.
Wee, thanks for this post. I will call my rep on Monday and reference your buyback offer. Coincidentally I was completing the annual Consumer Reports survey and wrote this up, urging them to contact me for more details. I just drove 240 VIBRATING miles to and from Connecticut this weekend!
Same here I drove 800 mile round trip and I still feel the vibration as I am writing it was a miserable trip. Mine is a 22 EX with now 1600 miles. I took it in on 5/9 and at first they called and stated that they do not feel the vibration. I said it starts at 65 which I had already told them. They called back and said it was the tires not balanced and it is ready. I drove home same thing and called while driving home. I am positive they did not take it for a drive after they balanced the wheeIs . I let them know I was taking a trip and would let them know. I called friday on the road 5/12/22 and said it was miserable. I dropped it off yesterday 5/15/22
I'm sure there are many more Telluride owners who think it's the road and not the vehicle. My wife thought it was the road. We were cruising at 80mph when I asked her and my daughter, who was in the 2nd row, what they were feeling? The rumble/vibration is there until you slow to about 40mph. I recommend we reference each others rep experience every time we speak with KIA. Publicizing this would help us and we'd find more owners to help escalate this to a solution or possible buyback by KIA.
So my Kia dealer called me back and said a tire was not balanced and maybe their machine did not do it right and it was ready BUT they can not drive it above posted speed limit which is 60 but it drove great at 60. I am pasted pissed off. I told them I will be there at 4 and need someone to drive with me at 70 to make sure it is fixed. I will let you know how that goes
The TSB is pretty straight forward;
The reason the tech will not test your car is the first step in the TSB is to road force balance the tires & wheels to eliminate them as the cause. Since KIA did not supply those tires & wheels they are not under KIA warranty and KIA has no obligation to test, repair, or replace them.
