Anyone recently got Kia to replace windshield

[TellmeyourWHAT?]

Would you be able to mention the name and origin of this warranty and where you got it? Dealer? Cost? I did see a particular warranty from Kia dealership covering windshields as well as other things but limited windshields with a cap of $2500. Thanks very much.

Windshields are covered under the basic KIA bumper-to-bumper policy of 6 years/36,000 miles.

Beyond that, I have purchased (CNA National) an extended warranty for everything (but does NOT cover glass), that takes me out to 2033/125,000 miles, and then a tire & wheel repair/replace warranty good for 84 months that also includes windshield repair (but not replace), dent repair, and key replace. I was mainly after the tire repair/replace. That was $1195. Both of these purchased through dealer.
My plan for windshield replace after 6 years will be to use my insurance policy.

 

[Bocatrip]

I managed to speak with someone working at Kia who sees the ongoing Telly windshield saga regularly. He seems to think the issue lies with the Telly flexing and the cradle holding the windshield either doesn't have enough clearance to expanded or is not fitted correctly, thus all the spontaneous cracking (without road debris or stones). I'd love to find out if Kia is attempting to address this matter with either changing their source that manufactures the glass or planning on doing some other "fix" as in adding spot welding to strengthen the "craddle" holding the glass. Of course the sunroofs have issues as well. I'm dying to know if the Kia parts guys have any clue to part numbers changing for our Telluride Windshieds. I do see somewhat less NHTSA complaints for 2023, but it's still August. 2020 was a horror story with almost half of well over 350 comlaints consisting of windshield cracking. Why so secretive? Is Kia doing anything? or just waiting for a revamped 2025 with a totally re engineered windshield leaving 2020-2024 owners out to fen for themselves.

 

[PittPa]

Your explanation doesn't make much sense. All windshields are held rigidly in place with adhesives and all cars flex slightly. It comes down to cheaper materials that can't handle real world use. They probably factored in the percentage that would break and replacement cost versus going with a higher quality.

 

[Bocatrip]

I'm sure that the low quality of the windshield material doesn't help the situation and is certainly a significant factor. Too bad Kia doesn't step up to the plate and deal with it. At least they haven't as of yet, while there still are on going Class Action Law suits.

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[TellmeyourWHAT?]

I'm sure that the low quality of the windshield material doesn't help the situation and is certainly a significant factor. Too bad Kia doesn't step up to the plate and deal with it. At least they haven't as of yet, while there still are on going Class Action Law suits.

Everybody talks about the "low quality" of the windshield. I'm not so sure that is the problem. It may be something else, like undo stress. Until this issue, I've never heard that there were different quality levels of windshields in cars. Never seen an article on it or anything.

Maybe I need to get out more ......

 

[PittPa]

I would think a window that has a chip or defect that turns almost immediately into a large crack needing replacement qualities as inferior.

 

[TellmeyourWHAT?]

I would think a window that has a chip or defect that turns almost immediately into a large crack needing replacement qualities as inferior.

About 5 years agoi, I had one that did that exact thing on my last 4Runner. Couldn't figure out why the crack developed from a small chip. But it developed and quickly (within a few days) went horizontal across the whole windshield.

I guess Toyota uses low quality or inferior windshields.

 

[PittPa]

About 5 years agoi, I had one that did that exact thing on my last 4Runner. Couldn't figure out why the crack developed from a small chip. But it developed and quickly (within a few days) went horizontal across the whole windshield.

I guess Toyota uses low quality or inferior windshields.

Did Toyota actually mail out a letter indicating they have a problem with windshields as they did in the 2020's Tellurides and then mysteriously absolved themselves from the issue?

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[Bocatrip]

I would think a window that has a chip or defect that turns almost immediately into a large crack needing replacement qualities as inferior.

Many of the complaints on the NHTSA site with regards to the Telluride windshield cracking mentions that the owner had no knowledge of anything hitting the windshield. There's plenty of reading material there. Some just found the cracked windshield when the car was parked for a number of days. There are quite a few of these occurences without contact to stones or debris.

 

[TellmeyourWHAT?]

Many of the complaints on the NHTSA site with regards to the Telluride windshield cracking mentions that the owner had no knowledge of anything hitting the windshield. There's plenty of reading material there. Some just found the cracked windshield when the car was parked for a number of days. There are quite a few of these occurences without contact to stones or debris.

For the most part, these were older Tellys. I don't think that particular problem exists any more of totally unexplained cracking.

Folks we have to be careful of not creating undo concern where it is not warranted. If windshields are still having unexplained breakage on newer Tellys in alarming numbers, than YES sound the alarm.

 

[Bocatrip]

For the most part, these were older Tellys. I don't think that particular problem exists any more of totally unexplained cracking.

Folks we have to be careful of not creating undo concern where it is not warranted. If windshields are still having unexplained breakage on newer Tellys, than YES sound the alarm.

Just looked again at the NHTSA site, specifically for 2023 Tellurides. 2024 has no postings at this time. For 2023 windshield claims will be found under the categories of 1)unknown or other/14 2)Visibility/5 and Visibility/Wiper/13 Of these 32 complaints, most but not all are windshield ( with few sunroof) related. Yes, it's way down for 2020 although this is August with 4 months to go. Hopefully Kia did do "something" which might have slowed the issues since 2020. I'm crossing my fingers as I'll be picking up my New 2024 Telly on Thursday.

 

[TellmeyourWHAT?]

Just looked again at the NHTSA site, specifically for 2023 Tellurides. 2024 has no postings at this time. For 2023 windshield claims will be found under the categories of 1)unknown or other/14 2)Visibility/5 and Visibility/Wiper/13 Of these 32 complaints, most but not all are windshield ( with few sunroof) related. Yes, it's way down for 2020 although this is August with 4 months to go. Hopefully Kia did do "something" which might have slowed the issues since 2020. I'm crossing my fingers as I'll be picking up my New 2024 Telly on Thursday.

Looking at your data, they don't explain much, but I will take a stab. It sounds like 14 may have had windshield issues related to this topic? We have no idea how many were cracked. But let's say All 14.
There were approx 100,000 Tellurides built in 2023. This equates to 0.014%.

I am not going to lose any sleep over this.

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[Bocatrip]

Looking at your data, they don't explain much, but I will take a stab. It sounds like 14 may have had windshield issues related to this topic? We have no idea how many were cracked. But let's say All 14.
There were approx 100,000 Tellurides built in 2023. This equates to 0.014%.

I am not going to lose any sleep over this

I'm with you.

 

[berryboy808]

It is possible, my second replacement was with non-oem and I thought it was fine until I started driving and the HUD on my windshield was blurry (double vision) so I had to go back and have them replace with OEM.

Agree. non-oem is fine without HUD.

 

[G-94874]

I have a 4day old 2024 telluride, while driving on an off ramp car in front shot up rock and chipped and then cracked my windshield. I called dealership and they first said not under warranty. But talking to manager I told them about the class action lawsuit and Kia letter that states they would fix the windshield out of goodwill gesture. They said they need to talk to Kia headquarters so I’ll c what they say Tomorrow.
I was just wondering if anyone got their newer tellurides fixed by Kia through this letter.
Thanks

I have a 2024 Kia telluride that is a week old. Started raining and all of a sudden a crack developed across my windshield. Its a Gray Wolf EX X Line

 

[G-840903]

I have a 4day old 2024 telluride, while driving on an off ramp car in front shot up rock and chipped and then cracked my windshield. I called dealership and they first said not under warranty. But talking to manager I told them about the class action lawsuit and Kia letter that states they would fix the windshield out of goodwill gesture. They said they need to talk to Kia headquarters so I’ll c what they say Tomorrow.
I was just wondering if anyone got their newer tellurides fixed by Kia through this letter.
Thanks

I have a 2024 telluride and in less that 24 hours happened the same as you.

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[Bocatrip]

Can anyone out there state with some certainty, that replacing the windshield with NON OEM (other than the HUD issue) has held up better than OEM? I understand Kia is giving owners a hard time when replacing with non OEM, but I'd like to know if aftermarket is indeed better quality than the factory glass that keeps giving problems.

 

[amestn]

We have a 2 week old Telluride SX. Windshield cracked with less than 600 miles on the vehicle. The chip was about 2 mm diameter. I'm not a glass expert but that seems very minor ding to cause the window to crack. I am going to get the windshield coverage added to my insurance. Much cheaper to pay the extra premium than the comp deductible. I am concerned that KIA isn't improving their glass quality on an ongoing quality issue. I visited the dealership but it doesn't sound like they stand behind their product.

 

[msarkar99]

My 2020 Kia Telluride EX AWD developed a cracked windshield for no apparent reason while driving from Flagstaff, AZ to CA. I have the Telluride for about 3 and 1/2 years. I called Kia consumer service. They said they will not help with 2020 Tellurides. This looks like a common issue with Telluride. How can they ignore it?

 

[Scallywags]

Wow, just now learning about this. I am second owner of 2020 sx. I thought we were just the unluckiest bastards on the road when I replaced 3 windshields within 6 months of buying it. Fortunately FL is a $0 deductible state for glass, but at least I know it’s not just me. Photos below of replacement #2. No idea how this happened. Wife was parked outside a clients house in an affluent neighborhood. All I can think of is a golf ball went awry. Until I read this post I didn’t think a golf ball could do that to a windshield unless Rory McIlroy teed off on it. But if the glass was already weak…