Backup camera adjustment

[Vlapinta]

I have a 2020 EX, backup camera has worked fine since purchase. About a week ago I noticed the image is showing part of my license plate/rear hatch. See attached.

Seems like the camera has shift down.

Can it be adjusted in the software? I suspect not. How do I access the camera in the hatch to move it up?

Thanks
Paul

 

[kia telly 2020]

Have you had any luck fixing this? Same thing just happened to my 2020 telluride.

 

[G-26852]

Not yet

 

[G-284807]

I know it’s been a year.. but anyone figure out what the fix is here? It just happened to mine as well.

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[KMiles]

Attached is the process. I don't think you can do it at home. It requires access to a KDS system and I think that only a dealer or a body shop may be able to do it. My wife's car needed a similar adjustment and I found a way online through their user forum to access the system and make the needed adjustments. I can't find anything similar for Kia.