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Bad Dealer Dealings - List Your Bad Dealer Experience

Stacyg said:
They did the same to me I was working with them trying to get exactly what I wanted. Of course it was the hardest to get so I asked if I could order they said no orders were being taken. First come first serve. The first time I never even drove the car they pestered me all week to come in for test drive even the morning I told them I was coming when I got there they said it was sold. They would not even let me look at it!!! I went nuts!!! They kept calling me after trying to make it right. Finally I was ready to cave for another color and was told there was going to be markup. Only a few thousand! Ok bye. Finally I said take my number off your list I will never even get an oil change at your dealership. You lost a 10 year loyal customer.
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😂
 
SorentoSXL said:
He'd say that's not proof by the way!


Thanks for the tip. I'm gonna try and stick with Muncie (unless my wife threatens me again, haha). Those guys have been great, it's just a long long wait, as we all know.
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Muncie is awesome I just couldn’t wait I was in an extended lease. There was no real idea of time and my time was running out. They refunded and canceled my order no problem the next day. I am actually working on a extended warranty with them. Good luck! Really kinda wanted to take the drive and meet those guys lol!
 
Stacyg said:
Muncie is awesome I just couldn’t wait I was in an extended lease. There was no real idea of time and my time was running out. They refunded and canceled my order no problem the next day. I am actually working on a extended warranty with them. Good luck! Really kinda wanted to take the drive and meet those guys lol!
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Yeah, same here and thanks. I definitely understand. She told me last night I have one more month and then she's taking over!
 
Stacyg said:
Muncie is awesome I just couldn’t wait I was in an extended lease. There was no real idea of time and my time was running out. They refunded and canceled my order no problem the next day. I am actually working on a extended warranty with them. Good luck! Really kinda wanted to take the drive and meet those guys lol!
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Come visit us for Dinner anytime! #Roadtrip
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bgn8711 said:
Situation Update**
This is the General Manager's response:
Good afternoon. I understand your spoke with Kirk Preiss the store manager last night in regards to your incoming pre-held Telluride. It has been brought to my attention that the vehicle identification # to the Telluride we had coming in assigned to you has been re-routed to DCH Temecula. This is completely out of our control. I apologize for any inconvenience this has caused. With that said Kia Motor America has re-routed a different vehicle that we have assigned to you. # 5XYP64HC3LG075678. I understand you are very upset but unfortunately there is nothing we can do. For the inconvenience we can offer you a loaner vehicle at no additional charge for you to drive while your vehicle is in transit. This vehicle is slated to arrive in 3 weeks (2 weeks after the previous vehicle).


Again we apologize for any inconvenience. If you would like to make a formal complaint please call 866-331-5632
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Question. Does this mean they were going to pull a vehicle that was most likely destined to another customer?
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StephenCantrelle said:
Also don’t know if this will help or if it’s available but they have another one coming that is ETA early March
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That other one was already assigned to them so they did not* re-route the car.. but who knows if someone already has spoken for that one and they are rinse and repeat with the situation
 
StephenCantrelle said:
That other one was already assigned to them so they did not* re-route the car.. but who knows if someone already has spoken for that one and they are rinse and repeat with the situation
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The Fox & Cantrelle Train is the safest ride in town. Please buckle up and keep your hands inside the ride at all times. If for any reason you see what appears to be an available Telluride we caution you to look but not touch. The mirage is real and addendums can jump out at any time!
 
Car Pros Kia in Glendale CA - 10K markup.
 
Here is the latest back and forth between me and them. I've blasted them on Google, Facebook, dealer rater, BBB, and Yelp. Unfortunately I don't know what else I can do.
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StephenCantrelle said:
That other one was already assigned to them so they did not* re-route the car.. but who knows if someone already has spoken for that one and they are rinse and repeat with the situation
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5XYP64HC3LG075678

Can you clarify that this is the vin of the one arriving in March that was already allocated to them? This is the vin she said she was pulling for me.
 
Mweiland said:
Shows ETA 2.26.20
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They are saying they rerouted that vehicle for me, however @StephenCantrelle has pointed out that a gravity grey s with the same interior was already allocated to them for early March delivery anyways. I want to see if this car, they're saying is a reroute, is really just a normal allocation anyways. I just want to be able to call her straight out for being a liar.
 
bgn8711 said:
They are saying they rerouted that vehicle for me, however @StephenCantrelle has pointed out that a gravity grey s with the same interior was already allocated to them for early March delivery anyways. I want to see if this car, they're saying is a reroute, is really just a normal allocation anyways. I just want to be able to call her straight out for being a liar.
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That’s the same one I was referring to.. same vin... looks like the ETA has moved up to 02-26... so that was already on the way when we discovered everything together the other night.
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bgn8711 said:
They are saying they rerouted that vehicle for me, however @StephenCantrelle has pointed out that a gravity grey s with the same interior was already allocated to them for early March delivery anyways. I want to see if this car, they're saying is a reroute, is really just a normal allocation anyways. I just want to be able to call her straight out for being a liar.
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I suspect they're using the word "reroute" to try to make it look like this is something that Kia does and to excuse what they did with the prior vehicle. Have you reached out to Kia corporate?
 
bgn8711 said:
Here is the latest back and forth between me and them. I've blasted them on Google, Facebook, dealer rater, BBB, and Yelp. Unfortunately I don't know what else I can do.
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crimscrem said:
I suspect they're using the word "reroute" to try to make it look like this is something that Kia does and to excuse what they did with the prior vehicle. Have you reached out to Kia corporate?
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only problem with this whole thing is it did have another dealers name on the second sticker. How can that be explained?
 
Stacyg said:
only problem with this whole thing is it did have another dealers name on the second sticker. How can that be explained?
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I'm getting vehicles mixed up maybe as I've glossed through the more recent updates. Are you talking about the second sticker on Vehicle 1 that was supposed to go to bgn8711 but went to someone else? Or is there a second sticker on Vehicle 2, which the dealership is now saying has been "rerouted" to bgn8711?
 
crimscrem said:
I'm getting vehicles mixed up maybe as I've glossed through the more recent updates. Are you talking about the second sticker on Vehicle 1 that was supposed to go to bgn8711 but went to someone else? Or is there a second sticker on Vehicle 2, which the dealership is now saying has been "rerouted" to bgn8711?
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The original sticker he had said it was going to dealer he ordered from. When steven looked it up it was same vin number but going to another dealer. it’s not like they sold it to someone else it wasn’t even delivered to them. Does that make sense to you now? It’s very strange !
 
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