Latest info on ordering through KFOS

[StephenCantrelle]

This whole system sounds pretty messed up. Even 'good' dealers can take orders that they know they can't enter for months. Seems like a smaller volume dealer could potentially fill an order earlier if you're the only custom order there.

That’s why dealers have to set realistic expectations.. guy in Florida that is on here is considering ordering tomorrow morning from me.. told him I have 24 SXP orders ahead of him this morning.. today got 7 allocated.. now down to 17.. he asked realistically what is wait time.. if he puts order in now and I average 6/7 SXP a month will take 3 months to fill and 2 month to be produced and show to dealer.. 5 month wait time... He said okay... it’s all about knowing and giving out realistic expectations.

Keep in mind you have 800 locations all asking for the same type of car SXP Tellurides. It becomes craziness. Trust me I don’t like it anymore than the consumer. I have over 20 orders just in limbo. It’s a lot to keep track of and maintaining good communication. Have to keep a system in place.. I feel worried for those who have disorganized locations or salespeople.

 

[shane2mc]

You are good. I’ve been here since day one to give insight from the dealer side.. good bad or ugly.. information is essential. Hopefully things are finally moving in the right direction to make it easier for all types of stores.. lower and higher volume dealers

I just hope my order from November doesn't get cancelled and that it actually gets allocated and filled in the next few weeks. If it does get cancelled and I would have to essentially start over at the back of the line again, I'll likely just go a different route. The Telluride is cool and all, but there are loads of other cars and companies out there that don't come with this level of craziness. The Palisade grill isn't THAT ugly.

 

[StephenCantrelle]

I just hope my order from November doesn't get cancelled and that it actually gets allocated and filled in the next few weeks. If it does get cancelled and I would have to essentially start over at the back of the line again, I'll likely just go a different route. The Telluride is cool and all, but there are loads of other cars and companies out there that don't come with this level of craziness. The Palisade grill isn't THAT ugly.

Haha I agree would be horrible to lose so many clients if the slower stores do infact have to inform clients the order isn’t going through... and Ummmm ya... palisade grill looks amazing

 

[Promethus78]

I can see foresee a situation down the road where some dealer forgets to put in orders on the 15-17 of the month and simply says "oops" better luck next month. Or takes a deposit knowing good and well that that math says they can't touch that order until 12 months for now. I would bet most of our uneasiness could be solved if KIA just put us all in numerical order and told us where we are in the process. Nothing worse than not knowing. Stephen, if it wasn't for you and Jason we would be lost, and probably looking real hard at one of the competitors by now.

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[raydog9379]

Haha I agree would be horrible to lose so many clients if the slower stores do infact have to inform clients the order isn’t going through... and Ummmm ya... palisade grill looks amazing

I’m not sure I can convert to Palisade, grille and the fact that it’s the same company getting my $ should we get hosed. They’d lose me forever as another poster said above.

If I get screwed, I may just wait out for a 21 Yukon Denali which I doubt would be as difficult to get and if I had to start over at this point, would likely come in sooner. Or if the wife pressures for sooner, get an Expedition or Navigator.

 

[shane2mc]

I have an order in with Moritz (Alliance) for a Black Copper/Dune SXP. Looks like they're a pretty high volume dealer, and it sounds like they're one of the ones that's been doing it right. Hopefully the order will fill before I get too old and have to give up my driver's license.

 

[raydog9379]

I can see foresee a situation down the road where some dealer forgets to put in orders on the 15-17 of the month and simply says "oops" better luck next month. Or takes a deposit knowing good and well that that math says they can touch that order until 12 months for now. I would bet most of our uneasiness could be solved if KIA just put us all in numerical order and told us where we are in the process. Nothing worse than not knowing. Stephen, if it wasn't for you and Jason we would be lost, and probably looking real hard at one of the competitors by now.

Yeah many of us may be already in this situation where dealers took deposits knowing they may not have enough allocations in 12-15 months to cover it. We just don’t know in most cases. Fortunately for this forum we have insiders helping us out with information and what to ask for (much appreciated), and listening to all the griping some of us push out.

 

[jdaake07]

I’m not sure I can convert to Palisade, grille and the fact that it’s the same company getting my $ should we get hosed. They’d lose me forever as another poster said above.

If I get screwed, I may just wait out for a 21 Yukon Denali which I doubt would be as difficult to get and if I had to start over at this point, would likely come in sooner. Or if the wife pressures for sooner, get an Expedition or Navigator.

That’s where I am at as well. This would also basically eliminate me from getting a GV80 as well and I loved my 2017 G80. There are plenty of options out there and this has absolutely been mishandled by Kia.

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[Bananahead]

This whole thing seems exhausting to me and is really putting a sour taste in my mouth in regards to Kia and their handling of the Telluride launch. I'd really like to be able to walk into a dealership, and test drive the actual vehicle that I'd be taking home. Now, as it stands, I have to search for days just to FIND an SX on a lot, which most likely won't be the color I want either exterior or interior. Then, if they even ALLOW me to test drive it, I have to put down a deposit and cross my fingers that my order isn't cancelled and wait 6-7 months. I mean, this is a mass produced Kia SUV, not a limited edition Porsche 911. Either that, or I settle for a lower trim model that doesn't the features I want.

 

[jw_tx21]

This whole thing seems exhausting to me and is really putting a sour taste in my mouth in regards to Kia and their handling of the Telluride launch. I'd really like to be able to walk into a dealership, and test drive the actual vehicle that I'd be taking home. Now, as it stands, I have to search for days just to FIND an SX on a lot, which most likely won't be the color I want either exterior or interior. Then, if they even ALLOW me to test drive it, I have to put down a deposit and cross my fingers that my order isn't cancelled and wait 6-7 months. I mean, this is a mass produced Kia SUV, not a limited edition Porsche 911. Either that, or I settle for a lower trim model that doesn't the features I want.

Raydog hinted at a possible option for you if you don't want to order in your original thread. You can use the production spreadsheet on the forum to find your desired trim and color (filter it - instructions are in thread - search "production stats" - check titles only box) and then call the dealers with the latest allocations and try to work a deal (if they aren't pre-sold). That will be time consuming and frustrating, but it has been possible.

Also, watch Dealer Inventory section here and reply to those dealers advertising allocations.

If you order from a reputable dealership, your order won't be cancelled. It's just going to take a while to be fulfilled. And, you can always back out if you change your mind. Just decide on your colors and get it ordered. You don't need a test drive to order if you know you want the vehicle... test driving a lower trim spec is okay too - same engine.

When your order arrives, you can test drive the vehicle before taking it home and confirming the sale.

It's just very much in demand right now - dealers can't keep them on lots (without massive markups). You have all the resources available to you to get going. Or, if you want to test drive and buy today... go get a 2019 Atlas.

 

[Jdgate]

This whole thing seems exhausting to me and is really putting a sour taste in my mouth in regards to Kia and their handling of the Telluride launch. I'd really like to be able to walk into a dealership, and test drive the actual vehicle that I'd be taking home. Now, as it stands, I have to search for days just to FIND an SX on a lot, which most likely won't be the color I want either exterior or interior. Then, if they even ALLOW me to test drive it, I have to put down a deposit and cross my fingers that my order isn't cancelled and wait 6-7 months. I mean, this is a mass produced Kia SUV, not a limited edition Porsche 911. Either that, or I settle for a lower trim model that doesn't the features I want.

Just test drive a lower model. We test drove the LX, said good enough for us, and ordered the SX. Pick up an go is all the same.

 

[Bananahead]

Just test drive a lower model. We test drove the LX, said good enough for us, and ordered the SX. Pick up an go is all the same.

Sorry to vent, this is just new to me. I've bought many cars and have never experienced such a backlog. I really love the Telly, I just have to get accept I won't be driving my future vehicle for a long time

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[jw_tx21]

Sorry to vent, this is just new to me. I've bought many cars and have never experienced such a backlog. I really love the Telly, I just have to get accept I won't be driving my future vehicle for a long time

Yeah, well you've never bought one that is in such demand. Most of us waited 4-6 months before getting our Tellurides... it's just the reality of the market. If you don't want to try to chase unsold inventory and possibly pay a markup, then order ASAP and wait it out. Just be sure to follow the instructions above - and find a dealer who can tell you how many orders are in front of you and how many allocations they have per month (you can double check on spreadsheet). Most all of us were frustrated at some point - but if you have the ability to wait it out, you won't be disappointed. Don't waste your time trying to find your exact preferred vehicle in stock and hoping for a test drive (it's probably a sold order anyway, and a good dealership wouldn't allow test driving sold orders - that'd be silly).

In spite of all this, the Telluride's monthly sales pace still puts it in 9th place in its class - because Kia just can't produce enough. When you talk about "mass-produced" - that's the Highlander and Pilot world - Highlander sells nearly 20,000 per month - more than 3x the Telluride. Pilot around 10,000 per month - nearly twice the Telluride. Ascent and Atlas also outsell Telluride. It's a white hot market in this size class. Add to that the accolades the Telluride has received and well you're in a brave new world with a brand new model.

 

[MarcinTexas]

That’s why dealers have to set realistic expectations.. guy in Florida that is on here is considering ordering tomorrow morning from me.. told him I have 24 SXP orders ahead of him this morning.. today got 7 allocated.. now down to 17.. he asked realistically what is wait time.. if he puts order in now and I average 6/7 SXP a month will take 3 months to fill and 2 month to be produced and show to dealer.. 5 month wait time... He said okay... it’s all about knowing and giving out realistic expectations.

Keep in mind you have 800 locations all asking for the same type of car SXP Tellurides. It becomes craziness. Trust me I don’t like it anymore than the consumer. I have over 20 orders just in limbo. It’s a lot to keep track of and maintaining good communication. Have to keep a system in place.. I feel worried for those who have disorganized locations or salespeople.

I just pulled the trigger on mine this afternoon with Stephen. If you are in Texas and need to order an SXP - call him. He was great to deal with and dealt at MSRP. Thanks Stephen - now the waiting game begins.

 

[StephenCantrelle]

I just pulled the trigger on mine this afternoon with Stephen. If you are in Texas and need to order an SXP - call him. He was great to deal with and dealt at MSRP. Thanks Stephen - now the waiting game begins.

Thank you! I appreciate you going through me!

 

[MarcinTexas]

This whole thing seems exhausting to me and is really putting a sour taste in my mouth in regards to Kia and their handling of the Telluride launch. I'd really like to be able to walk into a dealership, and test drive the actual vehicle that I'd be taking home. Now, as it stands, I have to search for days just to FIND an SX on a lot, which most likely won't be the color I want either exterior or interior. Then, if they even ALLOW me to test drive it, I have to put down a deposit and cross my fingers that my order isn't cancelled and wait 6-7 months. I mean, this is a mass produced Kia SUV, not a limited edition Porsche 911. Either that, or I settle for a lower trim model that doesn't the features I want.

A bad launch is what Ford did with their new Explorer. Recall after recall and sending vehicles back to be fixed to a different factory. Not to mention putting a horrible interior in a car that was severely over priced. As far as KIA is concerned. They originally expected sales of about 40K/year...then pushed the factory to 60K/year and then most recently to 80K/year. It isn't a bad launch - it is a brand entering a new segment at a new price point and no one imagining the demand would be this high for this long for cars costing nearly $50K from KIA. They are doing the best they can do.

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[Promethus78]

Yeah, well you've never bought one that is in such demand. Most of us waited 4-6 months before getting our Tellurides... it's just the reality of the market. If you don't want to try to chase unsold inventory and possibly pay a markup, then order ASAP and wait it out. Just be sure to follow the instructions above - and find a dealer who can tell you how many orders are in front of you and how many allocations they have per month (you can double check on spreadsheet). Most all of us were frustrated at some point - but if you have the ability to wait it out, you won't be disappointed. Don't waste your time trying to find your exact preferred vehicle in stock and hoping for a test drive (it's probably a sold order anyway, and a good dealership wouldn't allow test driving sold orders - that'd be silly).

In spite of all this, the Telluride's monthly sales pace still puts it in 9th place in its class - because Kia just can't produce enough. When you talk about "mass-produced" - that's the Highlander and Pilot world - Highlander sells nearly 20,000 per month - more than 3x the Telluride. Pilot around 10,000 per month - nearly twice the Telluride. Ascent and Atlas also outsell Telluride. It's a white hot market in this size class. Add to that the accolades the Telluride has received and well you're in a brave new world with a brand new model.

Honda and Toyota are on a whole nother production level than KIA. They have been at it for years and I would guess their infrastructure and processes are well developed. KIA is learning the definition of "learning curve". In a few years their next lesson will probably be how to gracefully reduce production when demand recedes so they don't end up like FIAT/Chrysler with excess vehicles everywhere.

 

[raydog9379]

A bad launch is what Ford did with their new Explorer. Recall after recall and sending vehicles back to be fixed to a different factory. Not to mention putting a horrible interior in a car that was severely over priced. As far as KIA is concerned. They originally expected sales of about 40K/year...then pushed the factory to 60K/year and then most recently to 80K/year. It isn't a bad launch - it is a brand entering a new segment at a new price point and no one imagining the demand would be this high for this long for cars costing nearly $50K from KIA. They are doing the best they can do.

Explorer was overpriced in their previous version. At the time it launched, we drove it and also drove our current car (Infiniti JX35). The JX was light years beyond the Ford technology wise, and crazy enough was cheaper if I recall. I was like, why the heck would you buy a Ford when you can buy a luxury brand with way more for the same or less? The new version while they claim it’s all new and totally redesigned, 95% of the population can’t tell the difference between them. So yeah, they can bungle it. Now on the Expedition and Navigator they killed most of their competitors.

 

[Fritzsolis]

Is it the same for Canadian dealers?

 

[Brandi90]

I’m rather new to the forums here so just wanting some advice from others who have already been down this road or know what to expect. The order was placed for our SX-P back in September. We’ve called to check in multiple times (especially this month when that was the original “guessed” arrival month) and as of the latest update this week, our dealer knows nothing and can’t tell us anything. We really have no paper proof of anything either other than a deposit. Is there something we should request to have order proof of at this point? Especially considering orders out there have the potential to be cancelled now from what I’m understanding. We’re just confused and really want to know what best questions to ask to get maybe a little more insight into all of this.