Latest info on ordering through KFOS

[StephenCantrelle]

Okay here we go!

Dealers were placing orders through 2 different systems.

1.) Dealer Request through Kdealer

Problem is stores were putting in fake orders.
Tellurides were being sold to people whose names weren’t on the custom sold order request.

Kia tells dealers stop or you will get penalized.(happen months ago while I was away from Kia for 6 months—summer of 2019)

2.) Kia introduces KFOS(Kia Forward Ordering System)


KFOS is Kia saying you earned “X” amount of LX, S, EX, SX and SXP And separates FWD from AWD

Kia says match your dealer request to your KFOS earnings

Kia says place custom orders into both methods.
*KFOS is only available to put orders in once a month from 15-17th..

Dealer Request could be done any time.

next problem.. Kia sees that you requested in Kdealer 7 SX AWD. But when KFOS opens up and you are allowed 5 SX AWD you are not matching them with your Kdealer Dealer Request.

translation you are putting in fake orders in Kdealer or you are not following directions in placing your orders in both systems.

solution: Kia says if you have 7 dealer request on Kdealer for a SX AWD and we allow you 5 and you don’t fill 5 KFOS allocation with matching Kdealer request then we will penalize you.

they will do so by cancelling all SX AWD orders that you currently have.

Same thing occurs for each trim example LX FWD or EX AWD. You must match up orders with your Kdealer request.

Now let’s say you match orders up Kia will not touch your other order units. Next month when KFOS opens back up you will get new allocation and you will fill that according.. placing your KFOS request by who has been waiting the longest for the specific Trim that becomes allocated.

What this means... dealers better be organized and be Jonny on the spot..

What this also means it will be close to impossible to get SXP now without ordering them. As dealers who don’t play by the rules will get none and the ones that are playing by the rules will be filling request units that are from people who ordered. You will gets your SXP by the order you put your order in. So please please ask the dealers how many orders are infront of you before you order. Ask them how many they are receiving each month on average of the Trim you want.

Also yes a smaller dealer is only allocated a smaller amount. I have been preaching on here forever that it doesn’t matter if you have 50 orders in the system if you only earn 5 a month you only earn 5 a month. Use the spreadsheet posted here to find higher volume dealers.

In addition.. order from someone who knows what KFOS and Kdealer request are... someone who will verify this. If you do not you are gambling that you are placing a order with someone whose store does not know or follow the rules and can be wasting your time waiting on nothing.

Hope this helps

 

[NREVANS]

Sub

 

[jw_tx21]

@StephenCantrelle

If I read your post correctly, it would appear that all ordered units will now have to go through KFOS rather than being filled through both systems. The kdealer request will continue when a customer wants to order, and then once a month the dealership will need to match their earliest kdealer orders with their KFOS allocations - presumably once it is in KFOS (since it has been allocated) - the ETA will be generated and VIN soon thereafter. Is that why it would be better for the consumer?

It appears that Kia is assuming that any kdealer entry that is not used to fulfill a KFOS allocation is not legit, so it will cancel those? With both systems running concurrently, when a dealership earns an allocation in KFOS, were they just ordering units for stock (to sell with markup) and hoping that the kdealer request would be fulfilled by Corporate in a few months? Very interesting.

What's the incentive of the dealership then to actually take an order - simply because the turnover rate is faster if that allocated unit is pre-sold?

 

[yinjiefu06]

Dose this affect the order that has been allocated, and an ETA was issued?

______________________________

 

[StephenCantrelle]

@StephenCantrelle

If I read your post correctly, it would appear that all ordered units will now have to go through KFOS rather than being filled through both systems. The kdealer request will continue when a customer wants to order, and then once a month the dealership will need to match their earliest kdealer orders with their KFOS allocations - presumably once it is in KFOS (since it has been allocated) - the ETA will be generated and VIN soon thereafter. Is that why it would be better for the consumer?

It appears that Kia is assuming that any kdealer entry that is not used to fulfill a KFOS allocation is not legit, so it will cancel them? With both systems running concurrently, when a dealership earned an allocation in KFOS, they were just ordering units for stock (to sell with markup) and hoping that the kdealer request would be fulfilled by Corporate in a few months? Very interesting.

What's the incentive of the dealership then to actually take an order - simply because the turnover rate is faster if that allocated unit is pre-sold?

Correct.. so now dealers can’t just request Tellurides for personal inventory unless they have no orders to fill.. translation the dealers will have to make decision to not place orders if they want to mark up the cars or simply disclose up front that there is a markup.. either way you take the fluff out of the scenario or risk losing allocation in general.

 

[StephenCantrelle]

Dose this affect the order that has been allocated, and an ETA was issued?

No those cars are on the way.. will effect future pending orders not yet allocated

 

[llsmith7]

First off, thanks for posting this. I really appreciate the openness of the dealers posting here.

In addition.. order from someone who knows what KFOS and Kdealer request are... someone who will verify this. If you do not you are gambling that you are placing a order with someone whose store does not know or follow the rules and can be wasting your time waiting on nothing.

I have my Kdealer request number. Is there also a KFOS number I could ask for?

Hypothetically, if my dealer has 5 SX orders in front of me, and they get 1 SX allocation per month, does that mean my order will not even be entered into KFOS for 5 months? It sounds like a Kdealer order will not be fulfilled until it hits KFOS as well. Just wanting to check my understanding.

 

[jw_tx21]

No those cars are on the way.. will effect future pending orders not yet allocated

Orders that aren't yet allocated could be affected (potentially cancelled) if the dealership doesn't follow the rules with KFOS? Is that what you are saying too? There doesn't appear to be a limit to the number of kdealer requests. But now, the link is explicit between orders, allocations and deliveries.

So, that EX FWD you have available to order in KFOS by tomorrow - if no one custom orders it, then you would order it configured as desired by dealership and sell from inventory?

______________________________

 

[Tino]

I am so confused

 

[StephenCantrelle]

First off, thanks for posting this. I really appreciate the openness of the dealers posting here.



I have my Kdealer request number. Is there also a KFOS number I could ask for?

Hypothetically, if my dealer has 5 SX orders in front of me, and they get 1 SX allocation per month, does that mean my order will not even be entered into KFOS for 5 months? It sounds like a Kdealer order will not be fulfilled until it hits KFOS as well. Just wanting to check my understanding.

In this scenario from what I gather yes this is correct. No KFOS numbers are given. Kia will say in this situation the dealer earned a SX AWD in KFOS. Then the dealer choices who(Client) to fill that order with. They should fill in the order of who placed the order first. Ultimately Kia just wants orders to be filled in KFOS by what was entered in Kdealer.

 

[StephenCantrelle]

Orders that aren't yet allocated could be affected (potentially cancelled) if the dealership doesn't follow the rules with KFOS? Is that what you are saying too? There doesn't appear to be a limit to the number of kdealer requests. But now, the link is explicit between orders, allocations and deliveries.

So, that EX FWD you have available to order in KFOS by tomorrow - if no one custom orders it, then you would order it configured as desired by dealership and sell from inventory?

Yes dealers will have to follow these rules or risk Kia cancelling there request. Now they are tying it all together to hold the dealer accountable.

Yes so I had 4 EX FWD assigned to me.. I have 3 EX FWD with orders with me. So I match the 3 orders from Kdealer into KFOS. I have one left over. I can either put another custom order in doesn’t matter the build as long as it is a EX FWD and it will fill right away. If no order is available then I can just request what I prefer..

 

[Lucas & Craig]

I'm a little late to the party on this thread but all KIA of Muncie customers are safe. We have done this since day 1 per KIA's request.

______________________________

 

[crimscrem]

Correct.. so now dealers can’t just request Tellurides for personal inventory unless they have no orders to fill.. translation the dealers will have to make decision to not place orders if they want to mark up the cars or simply disclose up front that there is a markup.. either way you take the fluff out of the scenario or risk losing allocation in general.

I think I understand what you're saying. I think. I went to one local dealership. This dealership sells over MSPR. He considered ordering one at MSPR, but said he would not if it counted against his allocation. He called someone to confirm and confirmed that an order would count against his allocation. His argument was that he's selling them over MSRP, so why would he use up one of his allocations on an order at or under MSRP.

 

[Lucas & Craig]

I'm a little late to the party on this thread but all KIA of Muncie customers are safe. We have done this since day 1 per KIA's request.

I take it as those who double dipped the ice cream are getting phony orders removed. Pretty much what we saw coming last week. I'm hopeful that this speeds up delivery of dealers doing the right thing.

 

[raydog9379]

This solves only part of the issue.

1) If a dealer has 50 allocations for SX-P, but only 2 a month get filled... you still have 48 people waiting and the list getting longer. While a dealer may get allocation for 10 EX in a month but only has 3 sold EX orders. So then he pops in 7 inventory orders for EX. Thus Kia is making inventory cars when people are continuing to wait with no end in sight. Why not just fill legit orders and clear them off?

2) Who is to say that Joe dealer doesn’t lie and say a car was ordered by Bob Smith? How do they know, I could fake up some BS order contract and say I got a receipt for a deposit.

 

[patentguy]

I agree - why can’t Kia just fill legit orders last in first out? Now they have a system for order diligence and can clear out orders pending. Then they can go to their “allocation” per dealer system.

IMO - They should get rid of the dealer system - it is subject to abuse. The KFOS system penalizes a small dealer who may more orders than allocations and can only get filled a few at time - leaving a bad impression with customers....

______________________________

 

[StephenCantrelle]

I agree - why can’t Kia just fill legit orders last in first out? Now they have a system for order diligence and can clear out orders pending. Then they can go to their “allocation” per dealer system.

IMO - They should get rid of the dealer system - it is subject to abuse. The KFOS system penalizes a small dealer who may more orders than allocations and can only get filled a few at time - leaving a bad impression with customers....

It’s not just about the Telluride is the thing.. how many cars do you sell for Kia... if I’m a business man I’m sending to those who do the work for me in volume and In consistency... a dealer selling 30 new cars a month doesn’t deserve 30 Tellurides. It’s just business

 

[patentguy]

i was speaking purely of Telly order - totally ignoring the rest of the business

 

[StephenCantrelle]

This solves only part of the issue.

1) If a dealer has 50 allocations for SX-P, but only 2 a month get filled... you still have 48 people waiting and the list getting longer. While a dealer may get allocation for 10 EX in a month but only has 3 sold EX orders. So then he pops in 7 inventory orders for EX. Thus Kia is making inventory cars when people are continuing to wait with no end in sight. Why not just fill legit orders and clear them off?

2) Who is to say that Joe dealer doesn’t lie and say a car was ordered by Bob Smith? How do they know, I could fake up some BS order contract and say I got a receipt for a deposit.

When a Telluride is sold the customer information is put into the database in order to get paid by Kia... you cannot fabricate this information as you can lose your dealer license.
If the name on the order are not matching the sold report given to Kia that raises red flags... that’s how punishment was given last year and dealers got penalized.

 

[StephenCantrelle]

i was speaking purely of Telly order - totally ignoring the rest of the business

Haha I know ... just got to give you Kia’s perspective