Navigation keeps saying network not available

[G-337401]

My nav keeps telling me no network when I try to put a address in

 

[asergi]

from a reply I posted oct 3 to a similar thread:

asergi
New member
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Hi All. Want to share my recent experience with non-functioning Nav. Up until this morning, nav would not find ANY address I plugged in, returning the "No Results Found or Weak Signal" error. Clicking to use the Offline Search was hit-or miss, but largely miss. Today, I did the following: Under the UVO settings menu, I selected the Activate menu option, even though the system showed that the car was already "Enrolled." From this point on, I can now find any address i put in. I'm hoping this is a permanent fix, but I'll keep an eye on it and report back if it reverts. Hope this helps!

 

[Lucas & Craig]

My nav keeps telling me no network when I try to put a address in

Are you in a garage? If so get out in the open.

 

[jw_tx21]

My nav keeps telling me no network when I try to put a address in

Yes, I get the same error from time to time. I will take a video and ask dealer to look into it if it continues. I have the car enrolled in UVO, it's a different message than the "can't find address ..." issue above.

This might only be when car has been Bluetooth connected to my phone - so I will investigate.

______________________________

 

[Lucas & Craig]

You must also type in the full state and city name. I found that this helps along with being in a clear field of view.

 

[jw_tx21]

You must also type in the full state and city name. I found that this helps along with being in a clear field of view.

I'm getting the error when pressing the UVO button up top - it used to work - but says network not available. This is happening when it's Bluetoothed to my phone, but UVO is registered on my wife's phone. Maybe that has something to do with it. I disconnected my phone today and it worked... only after disconnect. I need to do more testing... interesting issue.

 

[Zman]

I had the same problem today but could not stop to investigate . I was trying to use voice commands to find an address. That worked very well last week but not today.

 

[jw_tx21]

I had the same problem today but could not stop to investigate . I was trying to use voice commands to find an address. That worked very well last week but not today.

There is a TSB to fix this issue. See this post:

TSB 190 201910 - AVN 5 Wide Software Update Voice Recognition Issue

TECHNICAL SERVICE BULLETIN SERVICE ACTION: AVN 5 WIDE SOFTWARE UPDATE VOICE RECOGNITION ISSUE

tellurideforum.org

I haven't done this yet, but I will soon.

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[oldgoldtop]

Yesterday started getting "No network response" when using voice to enter destination on my 2019 Optima too! Worked previously. No TSB for my car...only Telluride and Seol. Made appt. w/dealer. Car is two weeks old and the other day I connected my Android Auto for the first time just to test. Uncertain if it could be related. I have not connected the Android Auto since the initial test but the UVO worked prior but not after.

 

[Trkarp]

My 2019 Niro stopped working this week as well. It worked fine from August through Tuesday, and now getting 'No Network Response'. Sounds like an Kia issue with the service.

 

[jackoptima]

Same here, I'm getting "No network response" on my 2020 optima when using voice command to input address. It was working fine a week earlier. Is Kia network down?

 

[ankit]

I am also getting no network response from last 4 days at every location. As @

Yesterday started getting "No network response" when using voice to enter destination on my 2019 Optima too! Worked previously. No TSB for my car...only Telluride and Seol. Made appt. w/dealer. Car is two weeks old and the other day I connected my Android Auto for the first time just to test. Uncertain if it could be related. I have not connected the Android Auto since the initial test but the UVO worked prior but not after.

I think i have same issue. The voice command was working fine before trying android auto. Now no network response error all the time. I will try to do more experiments tomorrow and will let you know.

______________________________

 

[oldgoldtop]

Called UVO today and apparently they are aware of this "no network response" issue "some" are having. They say they are working on a solution but were unable to really provide any time frame for when it may fixed. With UVO down I am having to use android auto for inputting voice nav requests. I find Android Auto seems to work much slower through my new Kia than it did on my previous 2017 vehicle with Sync 3. Android Auto still seems a more comprehensive solution than UVO which disables voice texting while driving and only allows a few auto replies. I can do more safely by voice when driving with my phone as well as my smartwatch. Additionally I had a remote start system installed since it is inconvenient to start via the app so I doubt I will want to pay $300/yr for the service in its present form. Some countries get 3 or 5 years free, but for some reason only the first year is free in the US currently (though perhaps it varies by model too?).

 

[BabyRide]

I had this same issue and an update to the systems firmware fixed it. Dealership did it at no charge during an oil change.

 

[G-659562]

I had this same issue and an update to the systems firmware fixed it. Dealership did it at no charge during an oil change.

Were you getting specific "no network response" message? I am aware of a Telluride and Soul Technical Service Bulletin to update software for a similar iissue but not for other Kia models like mine. When I spoke to UVO by phone I was informed they are having a network issue. I cancelled my service appointment but now I am uncertain.

 

[oldgoldtop]

Apparently UVO voice navigation network is back online for me. Hope others are good too!

______________________________

 

[Cal]

You must also type in the full state and city name. I found that this helps along with being in a clear field of view.

That's completely incorrect. You should be able to enter a partial address, and the system will search for matches that you can select from. State and city is only required if your navigation target is outside your current state.

 

[SilverShadow2020]

from a reply I posted oct 3 to a similar thread:

asergi
New member
Messages1Reaction score1Points3
Hi All. Want to share my recent experience with non-functioning Nav. Up until this morning, nav would not find ANY address I plugged in, returning the "No Results Found or Weak Signal" error. Clicking to use the Offline Search was hit-or miss, but largely miss. Today, I did the following: Under the UVO

from a reply I posted oct 3 to a similar thread:

asergi
New member
Messages1Reaction score1Points3
Hi All. Want to share my recent experience with non-functioning Nav. Up until this morning, nav would not find ANY address I plugged in, returning the "No Results Found or Weak Signal" error. Clicking to use the Offline Search was hit-or miss, but largely miss. Today, I did the following: Under the UVO settings menu, I selected the Activate menu option, even though the system showed that the car was already "Enrolled." From this point on, I can now find any address i put in. I'm hoping this is a permanent fix, but I'll keep an eye on it and report back if it reverts. Hope this helps!

settings menu, I selected the Activate menu option, even though the system showed that the car was already "Enrolled." From this point on, I can now find any address i put in. I'm hoping this is a permanent fix, but I'll keep an eye on it and report back if it reverts. Hope this helps!

I went to Settings but I can not find "activate menu"

 

[Cal]

I went to Settings but I can not find "activate menu"

That's because the majority of this thread is a discussion from a couple of years ago. A major firmware update from a bit over a year ago significantly modified the menu system, and that's one part that's no longer applicable.

 

[tbaldwinkia]

My nav keeps telling me no network when I try to put a address in

I had that problem. I went through the update process (be patient!) and it fixed everything.