@GeoJoe I came from a 2012 Audi A6 prestige. I had been very accustomed to the Audi service department more than I would have like since they had a hard time tracing a water leak into the interior (~3 years). By the time they fixed it I traded in for a Telluride.
Although I haven’t gone in for my first Telluride service yet, I am certain you will
not be receiving the same quality experience as you did for Audi service visits. Mainstream brands (Kia, Toyota, Honda) have way too many customers compared to Audi in their service department. You will not get a loaner offered for all types of visits, likely only major services/repairs. Even then it will probably be a rental company since they will probably run out of Kia’s. Not all their cars are fun to drive like how Audi sedans and SUVs are anyway. Not sure if Kia dealerships provide complimentary car washing every visit as well. It will be cramped, limited seating for customers to wait. You won’t have nice large leather seats to wait in, fresh pastries brought daily, gourmet coffee machines and free water bottles.
Basically, be prepared to downgrade your expectations when taking your Telluride in for service. But at least while you have your Telluride at home, you will be happy knowing you spent a lot less for a Kia prestige than an Audi prestige and got similar if not some better features (ie remote start, ventilated rear seats, premium headliner, blind view monitor, rear shades, more spacious 3rd row).
The sales experience for me wasn’t terrible. Just the same general differences is the offices won’t look as nice as Audi dealerships.