I placed an order in March and I believe that I can change the order, although my new preference is only possible on 2021s, so the dealer is clueless. I'm not sure why it would make a difference to change it unless it had already been put in KFOS. I have never been given any kind of delivery date.
Operating just like the Federal Government. No one knows anything. NO central message from the mothership.
I believe there is an information issue, but the bigger issue, in my opinion, is that the market value of the Telluride is above MSRP. Dealers who take orders at MSRP, as mine did, basically are reducing their profit because they are using a slotted allocation to sell a car for less than its worth (or they could sell off their lot). The less ethical dealers (not those here) are playing dumb with customers because their backlog is the least profitable sales they will make, but they take orders anyway to prepare for the dry season. Customers ask for updates and they can't provide any information on timing, dates, deliveries or anything because they've never actually entered the order into anything trackable. The moment market values drop below the prices agreed upon in order contracts, you'll see a flood of orders getting manufactured and delivered. If customers balk and back out of the contracts, the dealers take the cars anyway and sell them off their lot--no big deal. Maybe they have to discount, but its worth it to sell above MSRP now.
The high volume dealers I checked in with all had significant markups, which means the orders, if lower priced, will be very slow in coming despite the higher monthly allocation.
I've been operating under the assumption all along that orders were arranged on dealer books chronologically. Now I kind of doubt this is true, which is why most dealers can't ever give you an exact number on your place in line. Order placement is probably more likely arranged by profitability. Agreed-to higher prices take priority over lower prices, regardless on when they were placed. I guarantee you if the dealer is asking $1k over MSRP for an order and you offer $3k over with a refundable deposit, you'll get your car quicker. Just makes sense.
This is naturally the answer. I'm just drawing conclusions based on the inability/unwillingness of my dealer to provide me any kind of information on how many orders are in front of me. Every time I mention the K Dealer system the dealer acts like I'm speaking Portuguese. There obviously is a lot of that floating around on this board too, not just for me.
Good information. Thanks for sharing.
Your case sounds like it worked as it was supposed to. I asked my FIRST dealer for the K dealer printout of my order after three months and got nothing, so we argued for about 90 seconds and then I canceled the order and got my deposit back. I'm on my second dealer now and almost four months in. They, too, have never heard of the K Dealer system. All they offered is the dealer number and give me a customer number and a receipt showing they have my money.
the factory has already moved to 21. If yours has not yet been built, how will they make you 20?
. If not just sit tight and hope it's not further out! 
