UVO (Kia Access App) not working?

[crubio]

I finally had to chime in here as this is obviously more than an IT maintenance issue. Trying to contact KIA is like talking to a brick wall. I am part of that group that ordered a year ago 2020 model and got my order cancelled with no explanation. I questioned, wrote, bitched, etc. and was one of the first to post in the KIA Nightfall Waiting Room thread about my experiences with KIA and attempts to get an answer. In short it is futile to try and get an answer from them. Others thought they could contact them by writing to the head of the company tweeting, yada, yada...... good luck with that Same crap here you are never going to know what is going on, it is not the KIA way you can tweet, call, bitch, write letters call them out but you will never know what the issue is or if your information has been compromised or stolen. Me. I am just watching my A$$ for signs of ID theft from a hacking of their whole company. If it sounds as if I am bitter with the company, that is an understatement. I am happy so far with my 2021 Telluride and that goes to the people building the product, but the 'company' management and leadership is still F'd up. Bad news never gets better with age it just stinks more like rotten garbage.

Sorry to hear your experience with Kia hasn’t been great getting your order ordered and canceled. If your still in the market to get one we are the probably one of the best dealers that are getting tellurides in here fast if you special order one it takes 3-5 months from us no mark up on them. Or you can reserve one that is already incoming for the next month or so ! Email me if your still interested crubio@i25kia.com

 

[PassingTime]

If they got a ransomware hack, I don't think they would be able to send out an email to customers. Their whole site could have been shut down. We might be seeing a temporary page created to mirror their home page as they work to get back online. If they got a ransomware attack they would not advertise that.

You might be the eternal optimist, I am not. When it comes to KIA (Corp) I hope for the best but expect and prepare for the worst.

 

[PassingTime]

Sorry to hear your experience with Kia hasn’t been great getting your order ordered and canceled. If your still in the market to get one we are the probably one of the best dealers that are getting tellurides in here fast if you special order one it takes 3-5 months from us no mark up on them. Or you can reserve one that is already incoming for the next month or so ! Email me if your still interested crubio@i25kia.com

I waited them out finally and my dealer did get a new order through last July so I have the 2021 model that arrived the last day of October, but thank you. My point in this example is that we will never know what happened with this and KIA will never respond to any of the questions.

 

[crubio]

I waited them out finally and my dealer did get a new order through last July so I have the 2021 model that arrived the last day of October, but thank you.

Hey of course ! I’m happy to hear you are into one !

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[vinylhaircut]

I agree that Kia should communicate with customers. Since they are not doing what they should, we are all speculating here. I just wanted to throw in my point of view. I understand the frustration, but it's not going to make the service come alive any faster. Yes, it is cold as heck on some parts of the world. Buckle up, bundle up, run out to your car and start your car manually. And if you need a UVO feature that you can not live without, find a means to replace that with something else. Does your life depend on "find my car" feature? Stick a phone with "find my phone" app and keep it in the car until UVO comes back.

Sure, it's a lot of speculation and won't bring servers up any faster. But it also adds to the discussion about whether UVO is a worthwhile value or not. So it's a bit more than just "venting on a forum", don't you think? Just like speculating on many other things -- why Nightfall models were arriving more quickly than others, or what Kia's future pricing strategy should be, what other colors might come next year, etc, etc -- won't really change the outcome of those things either. But that doesn't mean those types of speculative discussions don't serve a useful purpose for some, and are easy enough to simply ignore if you don't find them interesting.

 

[RogersMJ]

It's not only the UVO app, etc. ......it's the whole KIA network system including the dealerships ability to connect with KIA corporate tech support, warranty coverage, ordering process.....all of it. I spoke with my dealership yesterday.

OK well I was kind of kidding before but with that much out...an SSL cert expiration is one of the few things that could affect all those systems at once, assuming they're all under the same domain in some way. Or they're all on a handful of servers in one closet and the switch died (that actually happened to a client of mine last year...all critical systems...on ONE switch...that was out of support...with no spares. )

 

[Kao]

Sure, it's a lot of speculation and won't bring servers up any faster. But it also adds to the discussion about whether UVO is a worthwhile value or not. So it's a bit more than just "venting on a forum", don't you think? Just like speculating on many other things -- why Nightfall models were arriving more quickly than others, or what Kia's future pricing strategy should be, what other colors might come next year, etc, etc -- won't really change the outcome of those things either. But that doesn't mean those types of speculative discussions don't serve a useful purpose for some, and are easy enough to simply ignore if you don't find them interesting.

I think we all just boycott it until they provide it for free. Especially for those that don't have the a remote start fob.

 

[Lith_SXPN]

Sure, it's a lot of speculation and won't bring servers up any faster. But it also adds to the discussion about whether UVO is a worthwhile value or not. So it's a bit more than just "venting on a forum", don't you think? Just like speculating on many other things -- why Nightfall models were arriving more quickly than others, or what Kia's future pricing strategy should be, what other colors might come next year, etc, etc -- won't really change the outcome of those things either. But that doesn't mean those types of speculative discussions don't serve a useful purpose for some, and are easy enough to simply ignore if you don't find them interesting.

I am all for discussion. It is one of my reason in posting an opposite(?) opinion. If you are discussing the value of UVO services, I think I clearly stated where I stand on that. I just don't understand the entitled and over-dramatic comments about how $20/month service should do this or that. If you are not happy with level of services you are getting for your money, you have the option to stop paying for it. Kia "should" provide a bullet-proof services 24/7 and they "should" communicate with their customer in prompt manner. Apparently they are not. You can decide if that service is worth your money.

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[Elizabethray88]

Still down in AZ. Called kia and UVO. She took my number and said she would call back. My husband said if they are using the Solar Winds company for their servers they are sitting ducks for a breach until a patch comes through. And if they get the patch they have to off line all servers at one time to put the patch through to fix the systems. They also just took my money for the next month! Ugghhh I do live in AZ and don't use the app 100% of the time and I do garage park but still. I'm annoyed I have to deal with this rather then the app not working

 

[Justmeinthehills]

Yes, For days now. And I am North of Durango Colorado where we have gotten well over 2 feet of snow since Friday eve. Pretty disappointing being what it costs yearly to keep up this stuff.

 

[Bongi]

So I get in my car today for the first time in 2 days and I get the message on my dash "battery discarching due to external electronic devices". I'm wondering if the car is constantly trying to connect to uvo because it's its been down? Has anyone else seen this?

 

[Indy Dick]

This is why remote start by app only, sucks!!! Kia please give it to us!!!

I've got the remote start on the fob. Pretty worthless iMO, it has a range of about 10 feet. so you go outside and stand in the snow, cold, rain or whatever to use the fob. what a joke. If aftermarket companies can develop remote starters with a range of several hundred yards to a mile or more, why can't car makers.

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[locorecto]

I am all for discussion. It is one of my reason in posting an opposite(?) opinion. If you are discussing the value of UVO services, I think I clearly stated where I stand on that. I just don't understand the entitled and over-dramatic comments about how $20/month service should do this or that. If you are not happy with level of services you are getting for your money, you have the option to stop paying for it. Kia "should" provide a bullet-proof services 24/7 and they "should" communicate with their customer in prompt manner. Apparently they are not. You can decide if that service is worth your money.

Just for the sake of keeping the discussion open, let me respectfully state my opinion. Are we just suppose to shut up and stay quite until Kia decides to bring their services back (whenever that is)? IMHO, that is what this forum is all about: discussing the issues, speculating, helping and informing each others, calling out the bad apples and promoting the good ones. Hey Sure, it's not like it's the end of the world I can definitely live without it. That's not the point. The point is Kia is not a charity or non-profit organization offering a product for free. Whoever thinks they are getting this product for free for one year is wrong. You paid for this when you bought your car. Feeling ENTITLED for 20 bucks a months? Hell YEAHH!!!! Maybe that's nothing for you. It's for me. I pay less for Netflix, Spotify, Disney+, iCloud Drive, Amazon AWS, Amazon Prime, Google Maps (free), Waze(free) and the list goes on. I would have been infuriated if one of those service were to go down for 4 DAYS and not knowing when they are coming back. Sure, nobody is forcing me to buy/keeps those services. Sure it's not the end of the world if those service go down for days. However, I have the right to criticize, speculate and attacking a service for not meeting my expectations. BTW some people pay annually $200.

 

[carlsoaw]

Just for the sake of keeping the discussion open, let me respectfully state my opinion. Are we just suppose to shut up and stay quite until Kia decides to bring their services back (whenever that is)? IMHO, that is what this forum is all about: discussing the issues, speculating, helping and informing each others, calling out the bad apples and promoting the good ones. Hey Sure, it's not like it's the end of the world I can definitely live without it. That's not the point. The point is Kia is not a charity or non-profit organization offering a product for free. Whoever thinks they are getting this product for free for one year is wrong. You paid for this when you bought your car. Feeling ENTITLED for 20 bucks a months? Hell YEAHH!!!! Maybe that's nothing for you. It's for me. I pay less for Netflix, Spotify, Disney+, iCloud Drive, Amazon AWS, Amazon Prime, Google Maps (free), Waze(free) and the list goes on. I would have been infuriated if one of those service were to go down for 4 DAYS and not knowing when they are coming back. Sure, nobody is forcing me to buy/keeps those services. Sure it's not the end of the world if those service go down for days. However, I have the right to criticize, speculate and attacking a service for not meeting my expectations. BTW some people pay annually $200.

This. I payed $200 on Thursday morning (in anticipation of this weekend's snowstorm), and I've not been able to use it once. Other premium services will bend over backwards in a situation like this (full transparency, proactive attempts at customer support, etc), whereas here it took us 4 days to even get an acknowledgement that their premium service is completely unusable.

 

[BasilFawlty]

This. I payed $200 on Thursday morning (in anticipation of this weekend's snowstorm), and I've not been able to use it once. Other premium services will bend over backwards in a situation like this (full transparency, proactive attempts at customer support, etc), whereas here it took us 4 days to even get an acknowledgement that their premium service is completely unusable.

The service I can take or leave (don't use much of it anyway). It's the lack of transparency that ticks me off.

 

[PassingTime]

Don't hold your breath trying to get answers or any response or communication to this issue from KIA

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[Lith_SXPN]

Just for the sake of keeping the discussion open, let me respectfully state my opinion. Are we just suppose to shut up and stay quite until Kia decides to bring their services back (whenever that is)? IMHO, that is what this forum is all about: discussing the issues, speculating, helping and informing each others, calling out the bad apples and promoting the good ones. Hey Sure, it's not like it's the end of the world I can definitely live without it. That's not the point. The point is Kia is not a charity or non-profit organization offering a product for free. Whoever thinks they are getting this product for free for one year is wrong. You paid for this when you bought your car. Feeling ENTITLED for 20 bucks a months? Hell YEAHH!!!! Maybe that's nothing for you. It's for me. I pay less for Netflix, Spotify, Disney+, iCloud Drive, Amazon AWS, Amazon Prime, Google Maps (free), Waze(free) and the list goes on. I would have been infuriated if one of those service were to go down for 4 DAYS and not knowing when they are coming back. Sure, nobody is forcing me to buy/keeps those services. Sure it's not the end of the world if those service go down for days. However, I have the right to criticize, speculate and attacking a service for not meeting my expectations. BTW some people pay annually $200.

Absolutely agree with what you are saying. I am not disagreeing with anyone, just stating mine which happens to be on the opposite end. I promote healthy discussion and welcome it. As stated above, I am not sure 3 separate thread beating same dead horse is going to help the matter. Whether you spend $200 yearly or $20 monthly, you have the option to not continue the service based on your level of expectation and Kia's (lack of) response during an outage like this. It shouldn't be "I paid XXX amount so I expect this level of service", rather "Since you are providing this level of service and it is not meeting my expectation. Therefore, I will not spend my money on your services". Whether you think you paid for the 1 year trial with MSRP or got it for free, if you are not happy then stop using the service. If you already paid $200 up front, ask for a refund. Personally, I know my $20 will not be spent on UVO after my trial is over.

Everyone's expectation is different and I respect that. It seems pretty obvious how Kia handles outage and customer relation at this point. Make your decision based on that, not your expectation. Unless it is stated in UVO contract, Kia does not have the obligation to provide 24/7 coverage nor provide any type of outage explanation. Kia is a global company that is out to make money just like every other. If customers stop paying for their (supposedly) crappy service, they will either improve service or lower the price. Speak out with your wallet, not with your fingers.

By all means, please criticize, speculate, and attack a service if it makes you feel better. I certainly did not say shut up and take it up the butt. I just said talking about it is not going to help bring the service back any faster. If you think the service is life threatening and can not live without it, find an alternative or have a back up plan. I seriously got a "Someone took my toy and I am crying about it" vibe from some of the comments(it's not only this forum). I stayed out of this thread until yesterday, but my idiotic brain decided to comment with a bad joke. Meh... I blame myself for hanging around here and SNS too much. I will take my butt back to the hole I came out of. Cheers!

 

[G-206782]

Apparently all Kia systems are down. Trying to get a warranty repair and that system is down as well so we have to wait until it comes back up to have the repair authorized

 

[Indy Dick]

Absolutely agree with what you are saying. I am not disagreeing with anyone, just stating mine which happens to be on the opposite end. I promote healthy discussion and welcome it. As stated above, I am not sure 3 separate thread beating same dead horse is going to help the matter. Whether you spend $200 yearly or $20 monthly, you have the option to not continue the service based on your level of expectation and Kia's (lack of) response during an outage like this. It shouldn't be "I paid XXX amount so I expect this level of service", rather "Since you are providing this level of service and it is not meeting my expectation. Therefore, I will not spend my money on your services". Whether you think you paid for the 1 year trial with MSRP or got it for free, if you are not happy then stop using the service. If you already paid $200 up front, ask for a refund. Personally, I know my $20 will not be spent on UVO after my trial is over.

Everyone's expectation is different and I respect that. It seems pretty obvious how Kia handles outage and customer relation at this point. Make your decision based on that, not your expectation. Unless it is stated in UVO contract, Kia does not have the obligation to provide 24/7 coverage nor provide any type of outage explanation. Kia is a global company that is out to make money just like every other. If customers stop paying for their (supposedly) crappy service, they will either improve service or lower the price. Speak out with your wallet, not with your fingers.

By all means, please criticize, speculate, and attack a service if it makes you feel better. I certainly did not say shut up and take it up the butt. I just said talking about it is not going to help bring the service back any faster. If you think the service is life threatening and can not live without it, find an alternative or have a back up plan. I seriously got a "Someone took my toy and I am crying about it" vibe from some of the comments(it's not only this forum). I stayed out of this thread until yesterday, but my idiotic brain decided to comment with a bad joke. Meh... I blame myself for hanging around here and SNS too much. I will take my butt back to the hole I came out of. Cheers!

It does make me feel better. I certainly don't want KIA to think everything is just fine and like lemmings, will follow them in any direction they choose.

 

[G-885992]

Is anyone else getting a message that their Kia app is unable to load ????View attachment 15645

I have had the same message for 3 days. Can’t lock or start my car remotely. It’s really inconvenient. I wish they would post an update.