Thanks to this forum, was glad to come across and joining after my intense research. Here is my very first order in Aug. when I was trying to get the Telluride at first, I was more like blindfolded and almost fall a victim. The ride finally came yesterday and the dealership insist on selling at $53,000 before TT&L. It's a SXP, Black copper, with few add-ons.
Below is our conversation after seeing the picture sent to me that my car has arrived:
"Me:
Wow...that is so nice! Is that ebony black(EB) or black copper(BCP) ? Cos I remember the first I ordered was BCP and AWD with prestige package and few add-ons. The second was EB, FWD with lots of add-ons. The picture looks like EB, and I can see it is AWD. Which of the order is that? Also, what is the buyer's order (Out of the door-OTD) price? At MSRP?
Dealer:
This is the black copper SX Prestige AWD. Idk what the otd price is but the price before TT&L is $53,550. No dealer add ons or anything just $53,550 plus TT&L.
Me:
You said that is the price before TT&L? MSRP for that build(SXP, BC Ext, Dune Brown Nappa Int. AWD, Add-on: CN,CF, MUG, RSP, WL) plus destination fee is $47,045. TT&L will be close to about $3200 I guess. But you're saying before TT&L is $53,550 which means plus TT&L will be about $57,000?
Dealer:
Yes. We've gone over this before. The market price for these vehicles right now it about 6 over msrp.
Me:
remember you said that, that other dealerships charges 6-7k but you still didn't say exactly what vanguard's market price would be and that, until the car arrives. Now that I know, I truly cannot afford that. Remember that was why I opted for a new order without the AWD, prestige package. To be honest, some dealerships sells exactly at MSRP as the market price without any dime added. Regardless, IF I could make it tomorrow morning between the hrs of 8:30 - 9am, I would come take a look. I really wanna see supposedly my car.
Dealer:
I understand that some other dealerships say that they dont sell over MSRP but most if not all of them are. As far as our price it has actually gone down since the first time you came in, we were selling the prestige package for 8k over. As far as your other order I'm not even sure if that was even filled yet. But you have to look at this car from a purely value standpoint. If you were to go to Chevy or dodge to get a similarly equipped vehicle you would easily spend 20k-30k more on those cars. I would love to show it tomorrow if it's still here like I said it's a very highly sought after trim and color combo.
At least come in and test drive it. It is a fantastic vehicle.
Me:I will TRY in the morning to come down before work, not guaranteed as my schedule is SO tight really but I would love to test drive it also. I did my homework on lots of vehicles but chose that cos of its luxury, safety, design, technology, durability(its drive off road), it's ranking, numbers of seats. I did my research really. To be honest a car of about $50,000 is no joke at all. I know the limit of what I can afford at this time. A car above $50k is kinda extravagant for me right now to be realistic but taking care of my family(safety wise on the road) is paramount to me"
Me trying to be polite, avoiding telling them GFY because we were very close communicating almost everybody. Customer service was 99.9%, I give them that.
Attached is the picture.