2020 Telluride AWD rear end jerking thumping and vibrating

[User99]

All stock for me.

I gave up on it. KIA Canada is not like any other car company. They care more about their dealers than customers.

 

[Wee]

All stock for me.

I gave up on it. KIA Canada is not like any other car company. They care more about their dealers than customers.

do you guys still have the car?
Are you planning to just deal with the vibration/shaking and keep driving it?

 

[User99]

I still do.
I have one more year left in my lease.
And this is why I had leased it instead of purchasing it. I was a bit skeptical about this brand. They proved me right.

 

[Jamooche]

we tried like hell and fought with Kia for months about it. They would not sway from their stance that the issue was "bad tires" even after the tires were replaced with brand new tires and tested again. Techline will have the Kia repair technician running in circles trying all kinds of different stuff that just feels like a waste of time. Their field techs will use a vibration analyzer to assess the frequency of the vibration and then whatever their machine tells them they will stick to -- it's really pathetic because there's little to no analytical problem solving going on here. These guys and Techline won't assess a vehicle through process of elimination to determine the issue.

"our vibration machine tells us the issue is blah blah, so that's what it is. We don't care Mr Customer if you agree, now go away"

For whatever reason they're not too welcoming or willing to acknowledge this vibration is likely a bigger than what they believe it to be.

My vibration is only on the steering wheel. The rest of the car seems fine. I drove it on the highway after work yesterday, and after I made my post above, and it seemed nearly gone. Plan to drive it a lot this weekend and evaluate more.

Talked to dealer and they plan to road test and rebalance tires. I’m hoping it’s just a balance issue.

Does yours come and go?
And is it more than just the steering wheel?
Any 2023s with this ?

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[drizzt]

The first thing to check when experiencing steering wheel vibration at speed, is to have the front wheels re-balanced. If that doesn't fix it then you'll have to dig deeper.

But does it make sense that it only happens at a certain speed range (natural frequency related)? I recently felt vibrations for the first time at @35K miles and it only happened at 65-75 mph with peak vibrations at near 70mph. If I avoided this range and car drove fine. Since this trip I had other long distance trips but I don't remember it happening again. People, does this issue come and go, or do you always feel it at ~70mph? Perhaps the imbalance worked itself out somehow after the long distance drive... ¯\_(ツ)_/¯

NOTE: I change my rims/tires between summer and winter, and rotate tires during this changeover. And this happened during the first long distance trip after the winter tire changeover.

 

[Theauharem]

But does it make sense that it only happens at a certain speed range (natural frequency related)? I recently felt vibrations for the first time at @35K miles and it only happened at 65-75 mph with peak vibrations at near 70mph. If I avoided this range and car drove fine. Since this trip I had other long distance trips but I don't remember it happening again. People, does this issue come and go, or do you always feel it at ~70mph? Perhaps the imbalance worked itself out somehow after the long distance drive... ¯\_(ツ)_/¯

NOTE: I change my rims/tires between summer and winter, and rotate tires during this changeover. And this happened during the first long distance trip after the winter tire changeover.

From my personal experience, tire/rim installation is critical. I have aftermarket rims in summer and I make sure to hand torque each bolt to 110 ftlbs (above the Kia recommended torque) in a star pattern. Every time the dealer changes the oil and checks the brakes, they reinstall with an impact wrench in any order and I have vibration in the steering wheel at 70 mph. If your tires are balanced, I would try hand torquing in a star pattern and see if helps (to 100 ftlbs if stock rims and 110 ftlbs if universal aftermarket).

 

[Wee]

My vibration is only on the steering wheel. The rest of the car seems fine. I drove it on the highway after work yesterday, and after I made my post above, and it seemed nearly gone. Plan to drive it a lot this weekend and evaluate more.

Talked to dealer and they plan to road test and rebalance tires. I’m hoping it’s just a balance issue.

Does yours come and go?
And is it more than just the steering wheel?
Any 2023s with this ?

Ours would come and go, and some days be worse than others. At first it was only noticeable at Highway speeds, as time went on you could notice it anywhere from 10 to 80 mph

For us you can always feel it in the steering wheel, in the sea, bottom and seat back and also in your feet. It's as if the entire car is just trembling like it's experience in many earthquake as it's driving down the road. A totally different sensation from a front end that needs to be rebalanced

 

[drizzt]

@Theauharem, thanks for the suggestions. I also do my own tire changeover at home using star pattern. I torque to OEM recommended 94lbs so I'll try torquing it +10 to 104 ftlbs instead.

@Wee, I also felt the vibration in the steering wheel and also from the seat. No one was in the backseat so not sure. I even checked at a truck stop to make sure there's no loose lug nuts. Verified no loose lug nuts. I'm sorry to hear your problem has gotten worse. I hope mine was just one time thing.

______________________________

 

[Wee]

My vibration is only on the steering wheel. The rest of the car seems fine. I drove it on the highway after work yesterday, and after I made my post above, and it seemed nearly gone. Plan to drive it a lot this weekend and evaluate more.

Talked to dealer and they plan to road test and rebalance tires. I’m hoping it’s just a balance issue.

Does yours come and go?
And is it more than just the steering wheel?
Any 2023s with this ?

Which trim/model do you have?

 

[Nac]

But does it make sense that it only happens at a certain speed range (natural frequency related)? I recently felt vibrations for the first time at @35K miles and it only happened at 65-75 mph with peak vibrations at near 70mph. If I avoided this range and car drove fine.

Why Tires Seem More Unbalanced at Certain Speeds - Mentored Engineer

I used to drive a 2001 Saturn SL and as the car got up to 60 mph (95 kph) the tires were unbalanced and would shake the car. As I

mentoredengineer.com

 

[mgoblue]

How's it been since getting the 23' ?
We just got rid of our 2021 for terrible vibrations and I'm super hesitant to try again on a 23' after the headaches we had dealing with Kia

It has actually been really great. We've had no issues and are enjoying the new/upgraded tech & the change in color.

I was super paranoid as well, and the only thing that convinced me to do it was that I trusted the dealer to make things right if needed. I was willing to pay a markup to work specifically with that dealer.

 

[veloduffer]

Ours would come and go, and some days be worse than others. At first it was only noticeable at Highway speeds, as time went on you could notice it anywhere from 10 to 80 mph

For us you can always feel it in the steering wheel, in the sea, bottom and seat back and also in your feet. It's as if the entire car is just trembling like it's experience in many earthquake as it's driving down the road. A totally different sensation from a front end that needs to be rebalanced

Did you try to have the wheels road-force balanced (more precise than regular wheel balancing)? That's what I did to my 2022 after wheel balancing helped diminish but not fix the vibration from 63-73 mph. The mechanic at Kia also noticed the vibration and performed the road-force balance which eliminated the problem.

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[Theauharem]

Did you try to have the wheels road-force balanced (more precise than regular wheel balancing)? That's what I did to my 2022 after wheel balancing helped diminish but not fix the vibration from 63-73 mph. The mechanic at Kia also noticed the vibration and performed the road-force balance which eliminated the problem.

Fantastic point. With 245 width low aspect 20” tires, road-force balancing is the way to go.

 

[Wee]

Did you try to have the wheels road-force balanced (more precise than regular wheel balancing)? That's what I did to my 2022 after wheel balancing helped diminish but not fix the vibration from 63-73 mph. The mechanic at Kia also noticed the vibration and performed the road-force balance which eliminated the problem.

Fantastic point. With 245 width low aspect 20” tires, road-force balancing is the way to go.

I did that at three different tire locations, the Kia dealers don't even have the higher end machines in their shop around here. I even called around to see who in town has the top-end model from the company that makes the road force machines -- it didn't change anything.

The vibration is sensation is for sure something within the drive train - feels very similar to the vibration when a CV axle completely fails just much more subtle but the same sensation.

 

[adarnold542]

How much did it cost you guys to have the problem associated with the vibration tsb investigated? I have a 2020 ex awd with 51K miles and it is getting very bad.

 

[Wee]

How much did it cost you guys to have the problem associated with the vibration tsb investigated? I have a 2020 ex awd with 51K miles and it is getting very bad.

No cost. The Kia dealer should be assessing all of that at no charge if your vehicle is still under OEM warranty which yours sounds like it is.

Just be prepared for Kia HQ and Techline to possibly fight you tooth & nail over it

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[adarnold542]

No cost. The Kia dealer should be assessing all of that at no charge if your vehicle is still under OEM warranty which yours sounds like it is.

Just be prepared for Kia HQ and Techline to possibly fight you tooth & nail over it

Thanks for that. I dread having to deal with them, but I'm doing my best to document the problem.

 

[Wee]

Thanks for that. I dread having to deal with them, but I'm doing my best to document the problem.

Do it sooner rather than later. You don't want to cross the 60k mile mark an old then they try to use that as an excuse you're out of the warranty window

 

[ritholtz]

It has actually been really great. We've had no issues and are enjoying the new/upgraded tech & the change in color.

I was super paranoid as well, and the only thing that convinced me to do it was that I trusted the dealer to make things right if needed. I was willing to pay a markup to work specifically with that dealer.

so, it is fixed in 2023. I am thinking about placing a order for 2023 EX AWD and trade in 2022 EX FWD.

 

[Wee]

so, it is fixed in 2023. I am thinking about placing a order for 2023 EX AWD and trade in 2022 EX FWD.

there are owners with 23' model year vehicles that have experienced the same issues. I don't think they've fully got a handle on the issue yet