UVO Nav issue

[SohailK]

New one for me. I searched but didn't see this exact issue referenced in other threads (maybe I missed it though). Wondering if any others have seen it.

I'm still in my trial period for UVO. When I try to set any navigation destination, I get the popup message below under a UVO banner. It's unable to find a route for me. This started three days ago and has been persistent regardless of my location or the destination I try to use. UVO seems to be working properly otherwise (I can use the app to lock/unlock the car, send voice text messages, etc.) Anyone else experienced this?


View attachment 18057

How did you fix your issue for Navigation ?

 

[vinylhaircut]

How did you fix your issue for Navigation ?

Hey, three messages in an hour... give me a chance to respond!

Please read through this entire thread. Yes, my nav problem is resolved after updating to the latest software. All the details are in this thread.

 

[Telluwhatride]

Called Kia with my issue and they said they can't troubleshoot the issue and to take it to a dealer.

My dealer said they were no longer doing upgrades to the Nav system as users can now do them themselves....not good in my opinion. I did my update yesterday and it had to install twice and it took a total of 4 hours!!!!
Crazy.

 

[Tellthemride]

My dealer said they were no longer doing upgrades to the Nav system as users can now do them themselves....not good in my opinion. I did my update yesterday and it had to install twice and it took a total of 4 hours!!!!
Crazy.

Honestly, I would rather I have to install by myself for 4 hours at home in two tries than wait at the dealership for 4 hours. There was one horror story from another owner that dealt with the Kia service employees taking forever installing the update (using a tablet?) where they were afraid to terminate an update when it became frozen. In fear that it would brick the head unit.

______________________________

 

[vinylhaircut]

Honestly, I would rather I have to install by myself for 4 hours at home in two tries than wait at the dealership for 4 hours. There was one horror story from another owner that dealt with the Kia service employees taking forever installing the update (using a tablet?) where they were afraid to terminate an update when it became frozen. In fear that it would brick the head unit.

Totally agree. Once I read through the various posts here so I knew what to expect, it was a breeze.

 

[gman1868]

I too am now getting the error in the photo below. The car is a 2021 SXP purchased in October 2020. I owned a couple Audis with Nav and although I never updated the software because it was expensive, I never had issues with it working. It's ridiculous that navigation would stop working after Kia updated their end. Between this and the sketchy UVO service in the app, Kia really needs to ge their poop in a group or people will write them off as just a another bad product from a low class car company.

 

[vinylhaircut]

I too am now getting the error in the photo below. The car is a 2021 SXP purchased in October 2020. I owned a couple Audis with Nav and although I never updated the software because it was expensive, I never had issues with it working. It's ridiculous that navigation would stop working after Kia updated their end. Between this and the sketchy UVO service in the app, Kia really needs to ge their poop in a group or people will write them off as just a another bad product from a low class car company.

View attachment 20204

I can understand the frustration. That's the exact symptom that I experienced.

I can also understand that Kia can't support (or guarantee continued functionality) of older versions of software. I was a couple releases behind. Virtually all software companies (and let's face it, these days that includes auto manufacturers) will eventually require updates. From phones to laptops to TVs to routers to ... just about everything ... almost every company requires you to stay within a release or two. I really don't think that'll change anytime soon. The fact that the update is free is actually a bit surprising to me.

The good news is that the update is easy to do and solved the problem. If a person hates the home screen and/or the radio tubes, there are ways to simply avoid those screens. Certainly those should be better, or at least more customizable, but I found them to be mostly a non-issue. Having more current maps has been nice too.

 

[varunaX]

The bigger prob is there is no indication that there is an upgrade avail and/or must be performed to resume basic nav functionality.

This is unacceptable at a QA level and I really have no idea how no one at KIA thought about thought about this prior to releasing the upgrade knowing it would render all previous versions of the nav basically non functional.

______________________________

 

[vinylhaircut]

My understanding is that it isn't the latest upgrade that has created the problem. Rather, Kia re-hosted software and decommissioned old servers that were responsible for some functions relied upon by previous versions.

I think it's reasonable for Kia to have a policy of supporting, say, only the two most recent versions. I think it's fortunate that they don't charge for new versions. But I fully agree that they should indicate just what that policy is, and notify users who are running older versions that they should upgrade or risk losing functionality in advance of releasing new versions.

One other note on this particular issue. While the online routing fails, there is also an option to do offline routing, and that does work. So the failure is irritating but not functionally catastrophic.

 

[Srini]

Great, congrats on that. If you can find the time to try it manually, if you get the offline routing button showing up, then that means we have the same issue. I've opened a case with UVO support and submitted screenshots and other documentations. I imagine they'd be interested to know if this has happened to more than one person.

I have exactly the same issue. Did you find a solution to this?

 

[Srini]

My UVO voice navigation command doesn't show any routes. It accepts the command but doesn't show any route on the screen. Manually typing the address when in parking mode shows the route on the screen though. This happened several months back all of a sudden. Is there a solution to this?

 

[Tellthemride]

My UVO voice navigation command doesn't show any routes. It accepts the command but doesn't show any route on the screen. Manually typing the address when in parking mode shows the route on the screen though. This happened several months back all of a sudden. Is there a solution to this?

Did your free year of UVO subscription service run out? Or did you pay to renew the service? Voice navigation functions require a paid subscription.

______________________________

 

[gman1868]

I can understand that they would not want to support older version of software, except every other software vendor on the planet doesn't make one year old software obsolete. When you combine that with the extremely painful update method it drops them below third-rate. What's next, having to purchase a floppy drive and 57 diskettes to perform the update?

The car has network connectivity, why not add WiFi so that one can download the update directly to the onboard computer and update automatically, like every other consumer computing device on the market for the past 10 or more years?

Of course, this is a general complaint about virtually all of auto manufacturers. I'm not aware of any that make it easy to update software. They want to give the dealers the opportunity to cash in on an expensive update should the consumer not be tech savvy enough to be able to update it on their own.

Hopefully Tesla can continue to raise the bar and force the other manufacturers to catch up to them.

 

[vinylhaircut]

I can understand that they would not want to support older version of software, except every other software vendor on the planet doesn't make one year old software obsolete. When you combine that with the extremely painful update method it drops them below third-rate. What's next, having to purchase a floppy drive and 57 diskettes to perform the update?

The car has network connectivity, why not add WiFi so that one can download the update directly to the onboard computer and update automatically, like every other consumer computing device on the market for the past 10 or more years?

Of course, this is a general complaint about virtually all of auto manufacturers. I'm not aware of any that make it easy to update software. They want to give the dealers the opportunity to cash in on an expensive update should the consumer not be tech savvy enough to be able to update it on their own.

Hopefully Tesla can continue to raise the bar and force the other manufacturers to catch up to them.

I agree that automakers have been slow to adopt technology, and specifically technology *processes* (which is the key to the issue here). Full disclosure: My comments here are based on my pre-retirement technical role in which some of my customers were US automakers (not specifically with infotainment though). Part of the issue is cultural. Cars are basically rolling computers these days, and that's just not part of the DNA of most automakers, although that's slowly changing. That's exacerbated at dealers. Part is also due to the very long development and test cycle for vehicles, which is at odds with the speed at which techology changes. By the time a vehicle reaches the market, the technology that was embedded already seems outdated. Part is due to expertise, as most automakers rely on third parties for the software (as is the case with Kia). Part is economics, as adding the expertise to develop and (importantly) support tech features is almost like creating a second company within an auto manufacturer, and they just don't have the profit margins to support it. Part is wildy-variable consumer expectations. Everyone buying an iphone expects to also pay for a monthly phone plan, to update it (perhaps automatically) frequently, and to replace the entire phone in a few years (or be stuck with incompatibility). Car buyers have far more diverse expectations (from "I never want to touch it in a decade" to "Why can't I use the latest feature on my phone app?"). Part is regulatory. Even for manufacturers who punt, and simply point consumers to Android Auto and Apple Car Play have loads of problems doing this globally because some of the native functions (watching video while driving for example) are illegal in some global locations.

Anyway, there's no doubt that car technology systems and processes lag behind other consumer products. It's a very large issue for them, complex and global.

 

[G-800948]

It's a software incompatibility issue. We'll see if they can come up with a fix other than updating.

Any update? I’m having this same issue “unsuccessful…then once I start driving it starts to work

 

[vinylhaircut]

Read the whole thread. The problem was resolved with the latest software update.

______________________________

 

[RickN99]

I've had this issue over the past few weeks and it finally annoyed me enough to do something about it. This thread was very helpful.

I did the update -- which I had no clue that it even existed over the last 5 months -- and it corrected the problem. It took about a half-hour. A few more minutes to re-add my lost radio presets and I was good to go.

 

[vinylhaircut]

I've had this issue over the past few weeks and it finally annoyed me enough to do something about it. This thread was very helpful.

I did the update -- which I had no clue that it even existed over the last 5 months -- and it corrected the problem. It took about a half-hour. A few more minutes to re-add my lost radio presets and I was good to go.

Glad it helped. That's what this forum is all about!

 

[Retired-TELCO]

New one for me. I searched but didn't see this exact issue referenced in other threads (maybe I missed it though). Wondering if any others have seen it.

I'm still in my trial period for UVO. When I try to set any navigation destination, I get the popup message below under a UVO banner. It's unable to find a route for me. This started three days ago and has been persistent regardless of my location or the destination I try to use. UVO seems to be working properly otherwise (I can use the app to lock/unlock the car, send voice text messages, etc.) Anyone else experienced this?


View attachment 18057

Contact your dealer and start a paper trial. Talking about on this form does not get it fixed.

 

[JenRN]

I updated the nav software and the nav is working again. I like the new nav colors better.

How do I download the software? I see the instructions but it says to use a usb drive. Where do I get the actual update to download onto my USB? Am I missing something. 2020 Telluride EX.