Non Nightfall SX Prestige Waiting Room

[JerseySXP]

Latest Numbers:

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They have 4 more production days in Sept to get those bars closer together!

 

[My Car is a 2001]

Congrats to those that have received your VIN today or earlier this week! Your patience finally paid off Here’s hoping they knock out those GWP orders soon!

 

[JerseySXP]

Congrats to those that have received your VIN today or earlier this week! Your patience finally paid off Here’s hoping they knock out those GWP orders soon!

here is to hoping my ETA jumps back closer to my original one!

 

[My Car is a 2001]

here is to hoping my ETA jumps back closer to my original one!

Yes indeed!

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[Mr.Pups]

Yes indeed!

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This whole process really is like expecting a new baby,,, due date goes all over the board,,, and when it does happen we are besides ourselves with all sorts of emotions,, it really is a red letter day,, reminds me of when I was in labor for hours at our hospital,,, come dinner time my husband decided he was hungry and sure I was never going to give birth,, put me in the warm bath and told me “not to do anything until he got back”?
Sure enough as he got back with his dinner his rebel wife was giving birth to his first born,, he almost missed it.
Moral of story,, if we think about other things “it” will happen when you least expect it!

 

[MarcinTexas]

Updated Build Sheet - my ETA has moved up a day.

 

[EverlastingNightfall]

Looks like the fax worked? They thought, no one faxes any more, this must be serious

 

[Tobstertx3]

Updated Build Sheet - my ETA has moved up a day.

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Back to your 3rd ETA received on 8/11!

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[rbfromma]

Great news today! Our order was picked up in the September allocation. Now, the wait for ETA(s), VIN and delivery date!

 

[NDBlackEX]

I see we have some new vins in here.

 

[Kao]

I hate to throw the proverbial t*rd into the celebratory punchbowl, however I made 'that' type of call over a month ago got similar response, sympathetic.....didn't know .........wah wah wah.......... I hope you get actionable results rather than empty promises. Felt like my dealer wasn't responding and then I called Irvine, CA. KIA and they tried to blow same sunshine up my a$$. That is why I have taken a nasty negative view of them over the past few weeks. If you really think they have been monitoring this forum and NOT gotten a sense of the anger those of us who have long standing orders that are not being built or pushed aside for the NE build, then they are really blind to what is going on in consumer land.

Well, @PassingTime, I have to say you told me so. Yes, the proverbial t*rd did land right in the middle of the punchbowl. I got a call back just at the end of the business day, as promised. But then got the "we tried everything to locate you a car for faster delivery. As I'm sure you know there's nothing out there." He did tell me my car should be at the dealer about 2 weeks earlier than expected...FOOL ME ONCE, Mr. Kia Senior Regional Manager!! I told him the point of my complaint was not JUST to get my car faster but to have Kia Corporate understand that those of us waiting for vehicles "pre-Covid" deserve our orders before the new Nightfall Orders. He told me he'd pass any comments I had "up the chain of command" (yada, yada, yada). So I siad if Kia's goal this year was REALLY customer service and customer loyalty, and not just corporate investor LIP SERVICE, they have already failed on that 2020 goal. Maybe they should shoot for a New Year's Resolution with those lofty goals. If Kia really isn't taking us "loyal customers" for granted, then they should suspend NF new orders until the 2019 - Covid Shutdown orders are all built and delivered. I got the same "I hear ya, and I don't disagree with anything you are saying" spiel. So bottom line, KIA officially has THE WORST CUSTOMER SERVICE and CUSTOMER LOYALTY policy EVER!!!!!!

But @MarcinTexas happy for you today!

 

[JerseySXP]

Well, @PassingTime, I have to say you told me so. Yes, the proverbial t*rd did land right in the middle of the punchbowl. I got a call back just at the end of the business day, as promised. But then got the "we tried everything to locate you a car for faster delivery. As I'm sure you know there's nothing out there." He did tell me my car should be at the dealer about 2 weeks earlier than expected...FOOL ME ONCE, Mr. Kia Senior Regional Manager!! I told him the point of my complaint was not JUST to get my car faster but to have Kia Corporate understand that those of us waiting for vehicles "pre-Covid" deserve our orders before the new Nightfall Orders. He told me he'd pass any comments I had "up the chain of command" (yada, yada, yada). So I siad if Kia's goal this year was REALLY customer service and customer loyalty, and not just corporate investor LIP SERVICE, they have already failed on that 2020 goal. Maybe they should shoot for a New Year's Resolution with those lofty goals. If Kia really isn't taking us "loyal customers" for granted, then they should suspend NF new orders until the 2019 - Covid Shutdown orders are all built and delivered. I got the same "I hear ya, and I don't disagree with anything you are saying" spiel. So bottom line, KIA officially has THE WORST CUSTOMER SERVICE and CUSTOMER LOYALTY policy EVER!!!!!!

But @MarcinTexas happy for you today!

Well...this is frustrating for sure but I don't think he would have been able to go to the production line and physically make your vehicle start production today. I think they wish they have that power...and honestly I'm not sure who does but I agree turn off the NE tap for a day and this would be resolved but who the hell can make that decision...that's the frustrating part.

Hearing your vehicle will be at the dealer 2 weeks early does mean they are going to keep SX production at a higher level which is good to hear though.

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[Kao]

Well...this is frustrating for sure but I don't think he would have been able to go to the production line and physically make your vehicle start production today. I think they wish they have that power...and honestly I'm not sure who does but I agree turn off the NE tap for a day and this would be resolved but who the hell can make that decision...that's the frustrating part.

Hearing your vehicle will be at the dealer 2 weeks early does mean they are going to keep SX production at a higher level which is good to hear though.

You're right, silver lining -- if he can be believed. I didn't expect my car to "jump the line." That was exactly the opposite of my point in my letter. Everyone who's ordered before me and up through the Covid shutdown should just get our cars built ahead of new NF orders. He was just trying to see if an unclaimed vehicle matching my exact order was out there somewhere.........sorry still laughing hysterically at that offer! .

Funny, ever since his call, I've felt this incredible urge to take up smoking, so went to buy a pack of cigarettes. I think having so much smoke blown up my a$$ has gotten me addicted to nicotine.

 

[Kao]

I certainly appreciate your efforts and for being the voice of many like me who get frustrated to see vehicles get manufactured after our orders were accepted. To see a Wolf Gray get allocated to my dealer WAY after my order was accepted is frustrating as hell. So thank you for all of us who are in this boat.

Thanks for your kind words. Hope it might help everyone get a little closer to their vehicles if they really pass my words up the food chain. Don't think it will go any further but...???

 

[JerseySXP]

Thanks for your kind words. Hope it might help everyone get a little closer to their vehicles if they really pass my words up the food chain. Don't think it will go any further but...???

I think you made a positive impact for many of us and for that I thank you.

 

[Frankie Knuckles]

You're right, silver lining -- if he can be believed. I didn't expect my car to "jump the line." That was exactly the opposite of my point in my letter. Everyone who's ordered before me and up through the Covid shutdown should just get our cars built ahead of new NF orders. He was just trying to see if an unclaimed vehicle matching my exact order was out there somewhere.........sorry still laughing hysterically at that offer! .

Funny, ever since his call, I've felt this incredible urge to take up smoking, so went to buy a pack of cigarettes. I think having so much smoke blown up my a$$ has gotten me addicted to nicotine.

Can I bum a cig?

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[Tobstertx3]

I think you made a positive impact for many of us and for that I thank you.

Totally agree. It may be a coincidence that SXP production increased in the last few days but I’m sure @Kao has made a few Snr. Executives take note.

 

[PassingTime]

Well, @PassingTime, I have to say you told me so. Yes, the proverbial t*rd did land right in the middle of the punchbowl. I got a call back just at the end of the business day, as promised. But then got the "we tried everything to locate you a car for faster delivery. As I'm sure you know there's nothing out there." He did tell me my car should be at the dealer about 2 weeks earlier than expected...FOOL ME ONCE, Mr. Kia Senior Regional Manager!! I told him the point of my complaint was not JUST to get my car faster but to have Kia Corporate understand that those of us waiting for vehicles "pre-Covid" deserve our orders before the new Nightfall Orders. He told me he'd pass any comments I had "up the chain of command" (yada, yada, yada). So I siad if Kia's goal this year was REALLY customer service and customer loyalty, and not just corporate investor LIP SERVICE, they have already failed on that 2020 goal. Maybe they should shoot for a New Year's Resolution with those lofty goals. If Kia really isn't taking us "loyal customers" for granted, then they should suspend NF new orders until the 2019 - Covid Shutdown orders are all built and delivered. I got the same "I hear ya, and I don't disagree with anything you are saying" spiel. So bottom line, KIA officially has THE WORST CUSTOMER SERVICE and CUSTOMER LOYALTY policy EVER!!!!!!

But @MarcinTexas happy for you today!

Kao, I spoke my peace and applaud you for trying. I have been a pretty good judge of people, things, etc. over my many years. I really wish it weren't like this with KIA and this SUV but unfortunately I got a bad feeling about the culture of KIA and many of their dealers when my original order was unceremoniously canceled back in May and I was told I would need to come back in when orders opened up in July, stand in line and start the process over. The whole time they were holding on to my down payment. The dealers are pouring on with huge $$$$$$ market adjustments so things have gone downhill ever since. Empty promises are kind of the norm. Sorry, I tried to let folks know not to get their hopes up as it all comes down to that $$$$$$ sign.

 

[PassingTime]

You're right, silver lining -- if he can be believed. I didn't expect my car to "jump the line." That was exactly the opposite of my point in my letter. Everyone who's ordered before me and up through the Covid shutdown should just get our cars built ahead of new NF orders. He was just trying to see if an unclaimed vehicle matching my exact order was out there somewhere.........sorry still laughing hysterically at that offer! .

Funny, ever since his call, I've felt this incredible urge to take up smoking, so went to buy a pack of cigarettes. I think having so much smoke blown up my a$$ has gotten me addicted to nicotine.

I hear you and feel your disappointment. Been there myself. Oh, I been there with the smoking too, don't. I smoked for 35 years and finally quit 20+ years ago. If I add up all the money that went up in smoke I wouldn't be concerned about the price of new car as that cash would have allowed me to purchase just about anything I would have wanted at this point in my life.

 

[Frankie Knuckles]

Boys and girls, my VIN finally showed up on FailCat this morning. Drinks on me