Order to delivery time

[kround]

I wonder if anyone has tired of waiting and moved on to a different vehicle? Some of these order to arrival is 10 months. That’s a really long time to me.

 

[StillinSaigon]

Sorry, I am new to this. When people posted that they received VIN number on such a such date, is that what the dealer send out? Kia send out etc?

I followed this forum and went to www.failcat.com and searched for my dealership (or Virginia my state), and looked for the exact vehicle I ordered until I found a match, copied the VIN number and submitted it to @StephenCantrelle with my initials and he (since he has a dealership) looks it up further on failcat.com and he gives you the ETA from the factory back to your dealership. Sometimes your dealership has no idea that we’ve found a way to more thoroughly track our brand new vehicle. Without this forum, I doubt any of us would have any idea as to the ordering and processing of our vehicles without someone here in the know. Your Salesman usually doesn’t have this information but your General Sales Manager at your dealership is in charge of ordering and he can give you an idea as well.
Sorry it took this long for you to get an answer but we’re all kind of waiting on ours to be birthed in the Georgia plant. Welcome to our forum. By the time your vehicle is ready you’ll be an old pro here.

 

[Amati5]

My dealer, not my salesman, not sure who, sent me an eta (7/22) on June 8th and said will update me with a vin. I checked failcat and saw the exact car and options 2 days later but I haven’t heard anything yet. I figure i’ll ask when 7/22 getting closer.

 

[StillinSaigon]

My dealer, not my salesman, not sure who, sent me an eta (7/22) on June 8th and said will update me with a vin. I checked failcat and saw the exact car and options 2 days later but I haven’t heard anything yet. I figure i’ll ask when 7/22 getting closer.

Go to the thread Track My Vehicle and ask @StephenCantrelle (really nicely) to run the VIN you believe is yours with the initials of your name and he can provide you with an ETA from Kia and a confirmation that it’s yours. Welcome to the Hurry up and wait game we all chose to play.

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[Amati5]

Go to the thread Track My Vehicle and ask @StephenCantrelle (really nicely) to run the VIN you believe is yours with the initials of your name and he can provide you with an ETA from Kia and a confirmation that it’s yours. Welcome to the Hurry up and wait game we all chose to play.

I want to wait when i gets closer so the eta is more accurate so I can plan the DMV stuff since I am buying out of state. Are the ETAs from Stephen spot on or could still change?

 

[StillinSaigon]

I want to wait when i gets closer so the eta is more accurate so I can plan the DMV stuff since I am buying out of state. Are the ETAs from Stephen spot on or could still change?

They could still change due to transportation from and to your dealership. I was told by my dealership that my order had been accepted by the factory and my ETA was 6/23. When I saw a VIN number accepted by my dealership that matched my order on failcat I asked Stephen what my ETA was and he said it was 6/26. I haven’t contacted my dealership since they called me on 6/7 to tell me that my ETA was 6/23 since the dealership usually doesn’t give you a VIN number in the first place. I only learned that trick by being on this forum.
The General Sales Manager who called me explained it like this. First they will call with an ETA. This can be adjusted as the dealership finds out things from the factory. The 2nd call will be to let me know within 3 to 5 days of delivery and the last call will be to tell me to come pick it up. I don’t know how other dealerships are doing this but sometimes this forum confuses the Hell out of them. If you look at some of the profiles here you’ll see when someone ordered their Telluride, their first ETA, and subsequent ETA’s then when they were notified their vehicle was going to be there and finally the date they picked it up. Generally the wait involves when and if a dealership has enough of a quota to be able to order ”x” number of Tellurides a month. If they can order 9 vehicles a month and you’re number 20, it’ll be 4 months before the dealership will even be able to submit your order to the factory. Now once the factory notifies the dealership that their (your) order has been accepted and the dealership or your salesman calls you then it’s the wait in Limbo to find out when the factory notifies your dealership to tell them your vehicle is ready for transport. I can’t help you after that because I’m in the waiting game of being told on June 7 that the factory accepted my order. How long it takes after an order is accepted to actual delivery is something I’m finding out as I go. At least with an ETA I ordered the LED license plate bulbs and LED back up light bulbs as well as watching over 40 hours of YouTube videos on the features of the Telluride as well as night drives and explanations of how to run all the features of your dash. I‘ve also read the 2020 and 2021 owner’s manuals online, read Kia Drivewise and the safety features and how to use them. With all this waiting, I’ve answered technical questions on here just because of the amount of time I’ve spent researching this vehicle. (Since March 2020) I really do hope this helps you with a timeframe as well as things you can read now instead of while driving your new vehicle.

 

[Amati5]

Thx and Yup, been reading the manual, too.

 

[mkimball011]

Sorry, I am new to this. When people posted that they received VIN number on such a such date, is that what the dealer send out? Kia send out etc?

I got all updates, including the VIN, from my salesperson at the dealer.

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[BigPete]

I got all updates, including the VIN, from my salesperson at the dealer.

Thank you all who educated me on the VIN question. Love this site!!!

 

[TylerIvan]

I've been following this thread for a couple months (about two weeks after we ordered) and my dealership has updated me only once saying "No updates except it will be a 2022". We ordered back on April 6th and I have only called in twice to get info and yesterday the guy told me they were delivering orders from October and to expect a 6-8 month total time to delivery.

I've watched the failcat, however I don't expect to find our vehicle there until they call to confirm the order before it's picked up by the plant in GA.

Is anyone paying a markup on MSRP?

-T

 

[mikemartel]

I've been following this thread for a couple months (about two weeks after we ordered) and my dealership has updated me only once saying "No updates except it will be a 2022". We ordered back on April 6th and I have only called in twice to get info and yesterday the guy told me they were delivering orders from October and to expect a 6-8 month total time to delivery.

I've watched the failcat, however I don't expect to find our vehicle there until they call to confirm the order before it's picked up by the plant in GA.

Is anyone paying a markup on MSRP?

-T

Your dealer should be able to tell what your place is in the waiting line. I contacted my dealer once a month and he let me know how we were progressing. He contacted me a couple weeks ago and let me know that our order has been submitted. He promised to send me the VIN when he had it. (I'm also watching KFOS).

I'm paying $2,000 over but that comes with an extended power train warranty and oil changes for life.

 

[StillinSaigon]

I've been following this thread for a couple months (about two weeks after we ordered) and my dealership has updated me only once saying "No updates except it will be a 2022". We ordered back on April 6th and I have only called in twice to get info and yesterday the guy told me they were delivering orders from October and to expect a 6-8 month total time to delivery.

I've watched the failcat, however I don't expect to find our vehicle there until they call to confirm the order before it's picked up by the plant in GA.

Is anyone paying a markup on MSRP?

-T

I ordered my SX-P with Nightfall and tow on 4/26 and yes with a $2000 mark up for FMV which was thoroughly explained to me before I even ordered it and was told it would be a 12 to 16 week wait which was good since other dealerships here in Richmond, VA said 6 month wait and had higher mark ups than the $2000 I paid. I then received a call from my dealership on June 7th and was told that the factory had accepted my order, it’s a 2022 not a 2021 and my ETA is June 23rd. Less than 2 months? Orders that were left over or not filled were either sent back to the dealerships or upgraded and resubmitted as 2022’s. Especially the SX Nightfall Edition with tow because nothing had changed with those from 2021 to 2022. Other models were kicked back to dealerships so they could call the customers and see if they still wanted it, any amendments to the orders and then they were resubmitted to the factory or the line for the factory to accept again. Dealerships can order “x” number of Tellurides a month. So if your dealership can order 3 per month and there are 9 ahead of you it’ll take 4 months before the dealership can submit your order to the factory. If a dealership can order 9 per month then you may get it ordered that month or definitely the next. Dealerships like to blame the factory but you’ll learn here that the ordering process is based solely on how many Tellurides a particular Dealership “can” order for that month and dealers vary as to how many they’re allowed to order. Hope this helps you.

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[Black Unicorn]

I was told 3-4 month wait when I ordered (3/26) and after the deadline for 2021 orders to be accepted and I didnt make the cut I just knew I would be in line for a 2022, but mid-May, I'm told order was accepted and had an ETA BEFORE VIN. 12 days were reduced off original ETA and he's here.

Order to delivery- 11 weeks- I didn't get a lot of communication from dealership throughout the process, but they were confident in it staying a 2021 and that I would receive it within the time range mentioned. They are in the top 5 sales of Tellurides in New York so their confidence was justified.

 

[TellMeMords]

Just picked up our 2021 Dark Moss SX w/ butterscotch interior today from Nutley KIA in NJ.

Placed our order on Feb. 2nd and were given a 4-6 month ETA. Got a call from our sales person on May 4th that it had shipped with an ETA of June 6th (also confirmed by the amazing @StephenCantrelle via the Track My Vehicle thread). Car arrived few days early on June 3rd, but unfortunately upon their initial inspection of the vehicle they discovered some damage to the driver's side tail light. Luckily nothing on the paint, just a large scratch on the housing of the light itself. Got a little nervous how long it might take to replace it given the everything going on with production of these vehicles. After waiting on some authorizations on KIA's end to do the repairs, a new light was ordered on June 10th, and the car was ready for us on June 16th. Had the day off today so figured what's another two days lol.

Can't thank all the contributors on these forums enough for the info and guidance. I actually was part of a crew that shot one of the first Telluride commercials down in Atlanta when it came out, and I knew the moment I saw it on set, I had to have it. Just needed our lease on our 2018 Grand Cherokee to run out, and a little patience. Couldn't be happier.

Better pics to come, but for now I'm enjoying the ride with a grin from ear to ear.

 

[rockytyler]

Just picked up our 2021 Dark Moss SX w/ butterscotch interior today from Nutley KIA in NJ.

Placed our order on Feb. 2nd and were given a 4-6 month ETA. Got a call from our sales person on May 4th that it had shipped with an ETA of June 6th (also confirmed by the amazing @StephenCantrelle via the Track My Vehicle thread). Car arrived few days early on June 3rd, but unfortunately upon their initial inspection of the vehicle they discovered some damage to the driver's side tail light. Luckily nothing on the paint, just a large scratch on the housing of the light itself. Got a little nervous how long it might take to replace it given the everything going on with production of these vehicles. After waiting on some authorizations on KIA's end to do the repairs, a new light was ordered on June 10th, and the car was ready for us on June 16th. Had the day off today so figured what's another two days lol.

Can't thank all the contributors on these forums enough for the info and guidance. I actually was part of a crew that shot one of the first Telluride commercials down in Atlanta when it came out, and I knew the moment I saw it on set, I had to have it. Just needed our lease on our 2018 Grand Cherokee to run out, and a little patience. Couldn't be happier.

Better pics to come, but for now I'm enjoying the ride with a grin from ear to ear.

Nice! Really prefer the old logo and chrome grill on the moss color vs new logo and black grill on the 2022. This is what I wanted but switched my order to the glacial white after seeing the new logo and black grill.

 

[TONYK11]

Just picked up our 2021 Dark Moss SX w/ butterscotch interior today from Nutley KIA in NJ.

Placed our order on Feb. 2nd and were given a 4-6 month ETA. Got a call from our sales person on May 4th that it had shipped with an ETA of June 6th (also confirmed by the amazing @StephenCantrelle via the Track My Vehicle thread). Car arrived few days early on June 3rd, but unfortunately upon their initial inspection of the vehicle they discovered some damage to the driver's side tail light. Luckily nothing on the paint, just a large scratch on the housing of the light itself. Got a little nervous how long it might take to replace it given the everything going on with production of these vehicles. After waiting on some authorizations on KIA's end to do the repairs, a new light was ordered on June 10th, and the car was ready for us on June 16th. Had the day off today so figured what's another two days lol.

Can't thank all the contributors on these forums enough for the info and guidance. I actually was part of a crew that shot one of the first Telluride commercials down in Atlanta when it came out, and I knew the moment I saw it on set, I had to have it. Just needed our lease on our 2018 Grand Cherokee to run out, and a little patience. Couldn't be happier.

Better pics to come, but for now I'm enjoying the ride with a grin from ear to ear.

Loved my Grand Cherokee, but now I can't wait to get rid of it and move into my new Telly ASAP. Watching failcat every morning, first thing!
I second your thanks to the members of this forum. We would have been at the mercy do the dealerships, but thanks to the remarkable folks here we might know more than many of them about how the Kia system works. Having access to failcat and Telly Stats is remarkable. Much appreciated!

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[wtuckermoore]

Order placed 3/9. Finally accepted in KFOS today, with an initial ETA of 9/29. Does 3 months seem normal? I thought the build process was typically 6-8 weeks

 

[Ski99]

Order placed 3/9. Finally accepted in KFOS today, with an initial ETA of 9/29. Does 3 months seem normal? I thought the build process was typically 6-8 weeks

Same exact boat (except I ordered in November), got a similar ETA from the dealer this week.

 

[Sasc]

I wonder if anyone has tired of waiting and moved on to a different vehicle? Some of these order to arrival is 10 months. That’s a really long time to me.

10 months? Goodness, I hope not. I ordered on April 1st with expected delivery first part of July. Got a call 2 weeks ago saying I would now be getting a 2022 with possible delivery in October

 

[Sasc]

Same exact boat (except I ordered in November), got a similar ETA from the dealer this week.

Just picked up our 2021 Dark Moss SX w/ butterscotch interior today from Nutley KIA in NJ.

Placed our order on Feb. 2nd and were given a 4-6 month ETA. Got a call from our sales person on May 4th that it had shipped with an ETA of June 6th (also confirmed by the amazing @StephenCantrelle via the Track My Vehicle thread). Car arrived few days early on June 3rd, but unfortunately upon their initial inspection of the vehicle they discovered some damage to the driver's side tail light. Luckily nothing on the paint, just a large scratch on the housing of the light itself. Got a little nervous how long it might take to replace it given the everything going on with production of these vehicles. After waiting on some authorizations on KIA's end to do the repairs, a new light was ordered on June 10th, and the car was ready for us on June 16th. Had the day off today so figured what's another two days lol.

Can't thank all the contributors on these forums enough for the info and guidance. I actually was part of a crew that shot one of the first Telluride commercials down in Atlanta when it came out, and I knew the moment I saw it on set, I had to have it. Just needed our lease on our 2018 Grand Cherokee to run out, and a little patience. Couldn't be happier.

Better pics to come, but for now I'm enjoying the ride with a grin from ear to ear.

I ordered my Dark Moss with Dune interior in April. Was told I would get it in July. Got a call 2 weeks ago now saying I will be getting a 2022 likely October