Placed an order? No word from dealer? Come here

[StephenCantrelle]

Hello and welcome to my little Office for the U.S. Kia Orders.

I understand a lot of people have placed orders only to have the dealer ghost after the fact and does not communicate..

Here I come in to help this community.
I have access to all stores and thier inventory.

* I have been asked if I can tell if an order was placed. I can see once an order has been filled and is given an internal number and a ETA. Unfortunately can not tell if dealer put in order only can see when the car is roughly 2-3 months out and can update as car gets built and when is in route to dealer. *

Need me to follow up on your placed order or confirm what a dealer is saying simple provide me the following and I will help you ASAP.

Dealer Code-Or name of dealer if you do not have it.

Trim level and package you ordered.

Color combination you ordered.

Thanks and look forward to helping.

If curious I’m in Carrollton TX and yes I can place orders as well at MSRP(no Dealer adds or markup)

Thanks!

 

[TexasTelly]

Ordered from Van Griffith Kia in Granbury,
Snow White EXP with Gray Interior
Tow Package
Interior Lighting
Rear Cargo Mat
Do you see anything like this coming in for them soon. Ordered end of August.

Thanks,

 

[yinjiefu06]

Hello Stephen, could you please look up for a SXP black copper/dune brown (ordered from Maguire Kia, NY, mid November). Thanks a lot!

 

[StephenCantrelle]

Hello Stephen, could you please look up for a SXP black copper/dune brown (ordered from Maguire Kia, NY, mid November). Thanks a lot!

Your dealer code is NY096.. only one is a Snow White Pearl with Black interior currently on the way. So still waiting for now

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[yinjiefu06]

Your dealer code is NY096.. only one is a Snow White Pearl with Black interior currently on the way. So still waiting for now

Thanks, they also provided me a partial VIN of 0007523869, I'm not sure what that means.

 

[StephenCantrelle]

Ordered from Van Griffith Kia in Granbury,
Snow White EXP with Gray Interior
Tow Package
Interior Lighting
Rear Cargo Mat
Do you see anything like this coming in for them soon. Ordered end of August.

Thanks,

Your dealer code is TX073.. and nothing showing yet just a Gray/Gray EXP that shows to be in stock

 

[StephenCantrelle]

Thanks, they also provided me a partial VIN of 0007523869, I'm not sure what that means.

It’s like a order number.. once the order fills it will be assigned a internal number. Once it’s gets built it will receive its Vin number

 

[yinjiefu06]

It’s like a order number.. once the order fills it will be assigned a internal number. Once it’s gets built it will receive its Vin number

Just wanna make sure they successfully placed the order, they've said March delivery, but no additional info. Thanks.

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[tride]

CA261 ordered 9/12
Grey SXP w/gray interior with tow pkg

Was advised early Feb/2020 delivery one time, but no updates since then.

Appreciate it!

 

[StephenCantrelle]

CA261 ordered 9/12
Grey SXP w/gray interior with tow pkg

Was advised early Feb/2020 delivery one time, but no updates since then.

Appreciate it!

I see your TRIDE! Floor mats, Cargo Tray, Tow Package and wheel locks. internal number is 000742449.. current ETA is 01-28 so they are doing the right thing giving a little cushion saying Feb... she is on its way!

 

[smkt404]

Gravity Gray SXP AWD, No tow pkg, ordered 11/12/19 from Edwards in Council Bluffs, IA

 

[TexasTelly]

Your dealer code is TX073.. and nothing showing yet just a Gray/Gray EXP that shows to be in stock

So your not seeing the order in the system ? That's not good.

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[StephenCantrelle]

Gravity Gray SXP AWD, No tow pkg, ordered 11/12/19 from Edwards in Council Bluffs, IA

Your dealer code is IA006 they have 3 SXP on the way but none are Gravity Gray

 

[StephenCantrelle]

So your not seeing the order in the system ? That's not good.

Keep in mind I can only see from when your order gets accepted and generates a internal number and an ETA.. so I can see roughly 2 to 3 months out of the Telluride hitting the lot

 

[TexasTelly]

Keep in mind I can only see from when your order gets accepted and generates a internal number and an ETA.. so I can see roughly 2 to 3 months out of the Telluride hitting the lot

Thanks Stephen, guess the 12/29 ETA is not happening, they even told me the start build date was 12/10 .. I appreciate your looking.

 

[smkt404]

Your dealer code is IA006 they have 3 SXP on the way but none are Gravity Gray

But you do see my order?

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[MrMan]

MO013 - "Ordered" 9/24 but they said they only submit new orders on Mondays so I guess 9/30 for the order date.
Gravity Grey SXP AWD w/ Black interior and tow package

I went in at the two month mark to ask for my order ID # but all they said they could provide was a printout of the order in their system, nothing with my name on it. Lease it up on current vehicle at the end of the month so I am going to have to ask to extend it, I just want to make sure the order has at least been accepted.

Thank you so much!

 

[StephenCantrelle]

But you do see my order?

My system shows once the order has been filled(allocated to the dealer).. so at the moment it is still in the early stages waiting to get filled(assigned) to your store.

 

[JEL]

Hey @StephenCantrelle - Thanks so much for taking the time to look these up for us. I ordered an Everlasting Silver S from Kia of Greer (SC020) on 11/1/19. Dealer told me this week it will get delivered mid - end of December. I haven't been provided a VIN yet, but I'm also located <4 hours from where it's being built so I think it will be delivered quickly once available.

 

[StephenCantrelle]

MO013 - "Ordered" 9/24 but they said they only submit new orders on Mondays so I guess 9/30 for the order date.
Gravity Grey SXP AWD w/ Black interior and tow package

I went in at the two month mark to ask for my order ID # but all they said they could provide was a printout of the order in their system, nothing with my name on it. Lease it up on current vehicle at the end of the month so I am going to have to ask to extend it, I just want to make sure the order has at least been accepted.

Thank you so much!

Showing the same on my side. Not allocated to them yet.