Bad Dealer Dealings - List Your Bad Dealer Experience

[JerseySXP]

I hope the best for you.

In my instance it may be true this was assigned to someone else.

However, they were telling me the VIN was clean Friday - Sunday. Now it has someone's name on it that isn't mine...

More pissed about the hard credit check they did....

 

[mjeffv]

I hope the best for you.

In my instance it may be true this was assigned to someone else.

However, they were telling me the VIN was clean Friday - Sunday. Now it has someone's name on it that isn't mine...

More pissed about the hard credit check they did....

I am fine with a mistake if it is sold or sold to a local person. What I do mind is not being upfront. Better for me to move on and look elsewhere than hang in limbo. Anyway, confident we will both eventually get our SXP.....someday.

 

[MaeMae2001]

oh wow, I am also looking to go into Napleton Elgin to look at a Telluride...

So far I am on month NINE of waiting with Napoleon Kia Elgin. I ordered in mid-October and still nothing. FYI. Of course, if my car shows up next month, I'll be singing a different tune, but as of now I am nothing but worried that this is just all a game.

 

[82angel]

@JerseySXP Which FL dealer, if you don’t mind me asking? I’ve been shopping around and getting disgusted with the runaround down here. I hope it works out!!

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[JerseySXP]

@JerseySXP Which FL dealer, if you don’t mind me asking? I’ve been shopping around and getting disgusted with the runaround down here. I hope it works out!!

Not FL.

Kia of East Syracuse (upstate NY)

When calling dealers - I always ask for a sales manager...
When calling dealers from now on...I'm ask for the g'damn Owner...

 

[82angel]

So sorry!! Misquoted that last post. @mjeffv, which FL dealers are you shopping. See my post a couple up from here.

 

[Pscoop]

I had the same problem with Fette Kia in Clifton, New Jersey. Saw the Moss T on the website at MSRP a couple of months ago and when I called the price suddenly jumped to 69K! so I nicely told them to go F themselves.
Had the same problem with Smithtown Kia on Long Island, NY. Internet price was upped when I arrived at the dealership. I had the same reaction!
At Fuccillo Kia of Greece in Rochester, NY, I bought a EX T and the ignorant sales person rushed me into signing the paperwork without showing me the car (partly my fault). Once in the car, I realized that there were no front sensors on a 43K car, and a few other things missing from what I thought were supposed to be there. I learned my lesson by not buying over the internet.
I subsequently found an SX Moss with Butter at Miami Lakes Automall Kia, in FL. I traded the EX for the SX which was a little over MSRP. It was hole in the wall, low class, showroom, with the music blaring that you could not hear any conversation. The automall owner has not put a dime into the dealership and only interested in raking in the dollars. I feel bad that the employees have to work under such circumstances. The salesman was very nice, but knew little about the car. Who knows what I payed for it as the invoice is so convoluted and hardly makes any straight forward accounting sense. I was just glad to have found the car I wanted to begin with and get out of there. Still waiting over 6 weeks for NYS registration from dealership.

All these dealers are the biggest crooks. Car buying has to change and this back and forth negotiating has to stop. Every sales person has to go to another person who has to go another person to decide what the price is! It's really an awful experience and I hope this is the last car I buy! Good luck with your buying experiences!
Please name the dealerships you have dealt with. That is the purpose of this thread, so we know which ones to stay away from!

 

[82angel]

I went to Miami AutoMall too. I left sooooo annoyed. I called them that I was interested in a 2020 S (at the time) but to please confirm it had Captains chairs. I know the captain chairs are standard with the S but I told them since I would be driving well over an hour to get there, I wanted to be 100% certain that it was what they said it was. They transferred me around to three different people and eventually I got a callback from a sales manager who said “yes they were captain chairs”. So I took the hike down there pulled up and met with my salesman, walked out to the car and as he was grabbing the keys for a test drive, low and behold, I peaked into the backseat and there’s a bench. I know that is not the standard configuration for an S but FOR THE LOVE OF GOD, how hard could it have been to check the vehicle or read the sticker correctly before wasting my time!! They are known for bait and switches from what Ive heard... because then they kept asking “what’s it gonna take to get you in this car?” Ummmmm how about captain chairs!?! Or how about now it’s just the principle that you duck at your job.

Anyway, I don’t be returning there either.

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[pbinde]

I had the same problem with Fette Kia in Clifton, New Jersey. Saw the Moss T on the website at MSRP a couple of months ago and when I called the price suddenly jumped to 69K! so I nicely told them to go F themselves.
Had the same problem with Smithtown Kia on Long Island, NY. Internet price was upped when I arrived at the dealership. I had the same reaction!
At Fuccillo Kia of Greece in Rochester, NY, I bought a EX T and the ignorant sales person rushed me into signing the paperwork without showing me the car (partly my fault). Once in the car, I realized that there were no front sensors on a 43K car, and a few other things missing from what I thought were supposed to be there. I learned my lesson by not buying over the internet.
I subsequently found an SX Moss with Butter at Miami Lakes Automall Kia, in FL. I traded the EX for the SX which was a little over MSRP. It was hole in the wall, low class, showroom, with the music blaring that you could not hear any conversation. The automall owner has not put a dime into the dealership and only interested in raking in the dollars. I feel bad that the employees have to work under such circumstances. The salesman was very nice, but knew little about the car. Who knows what I payed for it as the invoice is so convoluted and hardly makes any straight forward accounting sense. I was just glad to have found the car I wanted to begin with and get out of there. Still waiting over 6 weeks for NYS registration from dealership.

All these dealers are the biggest crooks. Car buying has to change and this back and forth negotiating has to stop. Every sales person has to go to another person who has to go another person to decide what the price is! It's really an awful experience and I hope this is the last car I buy! Good luck with your buying experiences!
Please name the dealerships you have dealt with. That is the purpose of this thread, so we know which ones to stay away from!

CALL Nutley Kia and Tell them Perry sent you! I worked with Pete but they are all great, no BS. One of the easiest most friendly car buying experiences ever.

 

[joanford]

Jim Marsh Kia and Towbin Kia in Henderson, NV are charging at least 6K over MSRP for an SX Pre. NO BUDGING. Jim Marsh has a sales person named Kelly who seems to hate the Telluride, she bragged about the email she set up - KellynoTelly. Findley Kia in Las Vegas is charging 2K over MSRP for anything SX and above.

 

[jw_tx21]

Jim Marsh Kia and Towbin Kia in Henderson, NV are charging at least 6K over MSRP for an SX Pre. NO BUDGING. Jim Marsh has a sales person named Kelly who seems to hate the Telluride, she bragged about the email she set up - KellynoTelly. Findley Kia in Las Vegas is charging 2K over MSRP for anything SX and above.

$2K isn't bad if they have what you want. That's a very reasonable markup. Kelly probably hates the Telly because she doesn't have any to sell!

 

[joanford]

$2K isn't bad if they have what you want. That's a very reasonable markup. Kelly probably hates the Telly because she doesn't have any to sell!

I believe you are correct about Kelly - but she was enough of a turn off that I wouldn't shop there. I offended her in the worst of all ways by asking about their Telluride availability and if they were taking orders. HA!

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[floridaman]

Wife and I have been wanting to upgrade to a third row SUV. Happened upon the Telluride and have been loving the reviews and videos. A little hesitant since we’ve never bought a Kia before. She currently loves her cx-5. Went to Greenway West Kia in Orlando to test drive one. Black EX model. Loved it. Go to talk numbers he offers us $8,000 for trade in (Carvana offered 11,880 two days ago and it’s paid off already) and sticker price is 44,950. Also before running our credit (both 800+) would only say we could probably get APR of 3.75% when Kia website says 2.9%. We were also putting another $8,000 down.
Said he could take $1,000 off for rebate but Kia doesn’t do rebates AND the low APR offer. Initially tried to tell me that the higher than MSRP price was including the 10yr/100,000 mile warranty.
Really shady and disappointed. We were ready to get one tonight, now I’m thinking we’re ok waiting.

Similar experience at Greenway west. They wouldn't talk numbers over the phone. Test drive guy was terribly un-knowledgeable about the Telluride. Avoid.

 

[JerseySXP]

I recall hearing a few horror stories from buyers where the dealers at DELIVERY added on market adjustments right at the end of the deal.

Custom order...tracking ETAs...finally comes...time for paperwork and they pull back their offer of MSRP.

Has that happened to you, and if so - how did you go about it? Thanks!

 

[ucinn]

I recall hearing a few horror stories from buyers where the dealers at DELIVERY added on market adjustments right at the end of the deal.

Custom order...tracking ETAs...finally comes...time for paperwork and they pull back their offer of MSRP.

Has that happened to you, and if so - how did you go about it? Thanks!

Happened to me, tried to add 10K at time of delivery, told them no thanks and ordered through Kia of Muncie with costco pricing below MSRP.. Had to wait again, but was worth the extra 10K+ I saved.

 

[JerseySXP]

Happened to me, tried to add 10K at time of delivery, told them no thanks and ordered through Kia of Muncie with costco pricing below MSRP.. Had to wait again, but was worth the extra 10K+ I saved.

That is absolutely unethical.

Did you go about posting their behavior on BBB, Google, Facebook/Instagram? I would have been livid...this is my last concern now. My order is in the system...it's going to get built just worried about getting to the finish line and a wrench thrown at me last second...

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[ucinn]

I left them a nasty review on their FB page.. they replied to every review but mine...lol

 

[Snoy]

Would like to add Ancira Kia to this list. Ordered a Telluride in December of 2019, the salesman confirmed with management that since I was putting in an order I did not have to tack on their appearance package. Just as my order was a month out(after a 7 month wait) they told me they are requiring a $3400 appearance package.

 

[JerseySXP]

Unreal. So this is more common than I realized.

 

[NightRider]

WOW! One reason I'm afraid of ordering. I guess you definitely have to get something in writing for the pricing.