Bad Dealer Dealings - List Your Bad Dealer Experience

[KennyC]

I shopped around (5 Kia dealerships & 2 Hyundai). This is what I learned...
1. Every dealer has there own scam
2. Some are obvious (dealer suggested price &ridiculous fees)
3. Some are hard to spot and you may not even get far enough in the car buying process to encounter them (finance person, ridiculous warranties). These dealers pray on the weak and like to brag about how honest and straight forward they are yet they want to sell you paint protection.

Best advice I could give to anyone buying a car is to separate every part of the deal. The price, the trade, the loan, and monthly payment. Get your own financing before you walk in. This way you already know that financing $25000 will be a $350 monthly payment @ 72 months (as a example). The price of the vehicle dictates the monthly payment don’t let the do the old “where do you want to be a month payment wise” trick. You will be at your $400 month payment but you will have a 84 month loan or be in a lease to buy plan.

Knowledge is power

 

[Fivestar]

Sounds like Mark Kia.....not a fan.

It was an impulse buy. Maybe I watched too many vids on youtube...? Mark in Scottsdale is where I bought mine for sticker...plus UVO and some other dealer add on. They were very upfront about telling me these items were about the profit and if I did not want them on my car it was too bad. They knew they had a winner and would have easily let me walk. So I put a deposit and waited about 3 weeks. Got a better deal by financing with Kia (saved about 1k)rather than paying for it outright. The sales people knew very very little about the Telluride. I felt like I was having to help them. All in all it was ok. Got the Telly S/AWD Ebony and pretty much love it. I almost bought the warranty and it's funny because in the sales cycle they tout the 5/50,000 warranty.....but in the finance office they push the extended warranty like you are suddenly buying a yugo. I did not get one. Hope I don't regret.

 

[Luvcats69]

Ourisman Kia in Chantilly, VA. Met a great sales rep who knew a ton about the car would definitely buy from but his dealership had put a $700 appearance package (tint, pinstripe) and $1500 protection plan (paint, seats) on every Telluride on top of something like a $2000 market adjustment on the S and $4000 on an SX.

They sell every Telluride at least 4k above MSRP with additional dealer installed BS. Look else where until next year, is my guess.

I'm not sure what happened in the past month, but inventory has nearly disappeared in the Nova area.

 

[Grsz11]

They sell every Telluride at least 4k above MSRP with additional dealer installed BS. Look else where until next year, is my guess.

I'm not sure what happened in the past month, but inventory has nearly disappeared in the Nova area.

What else have you seen? I've only got one other quote, from Koons with a $1,990 markup on an AWD S.

Hyundai of Chantilly wasn't marking up the Palisade.

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[Tellmeride]

@HopeD
I got mine from Kingston NY, it’s way closer than friggin Indiana. Let me know if you are interested. At the time I got close to MSRP, but under. I am hoping they are still the same way today. Negotiated everything over email and just walked in to sign the paperwork. Rt 23 is so so shady,I do not know how they stay open.

 

[Luvcats69]

What else have you seen? I've only got one other quote, from Koons with a $1,990 markup on an AWD S.

Hyundai of Chantilly wasn't marking up the Palisade.

Until you get to the finish line with all the potential shit they can pull, I'd rather not throw out numbers that dealers gave me.

What I have noticed is that smaller dealers are more verbal in comiting to MSRP early on. Even if true, they have even less inventory on hand (meaning like 1), so it's even more difficult in finding the options you want.

At this point it's not looking good to pay msrp this summer in Nova. Hell, may not be until next year given current inventory (5 AWD EX in all of Nova)

 

[HopeD]

C

That's great, glad you found a good dealer to order from. How much off MSRP did you get?

Costco pricing. $1400 below MSRP plus $1500 incentive for financing through Kia. Highly recommend Muncie Kia in Indiana.

 

[HopeD]

@HopeD
I got mine from Kingston NY, it’s way closer than friggin Indiana. Let me know if you are interested. At the time I got close to MSRP, but under. I am hoping they are still the same way today. Negotiated everything over email and just walked in to sign the paperwork. Rt 23 is so so shady,I do not know how they stay open.

Thanks for the suggestion. That’s define closer and I would have tried them off your tip but already placed my order this afternoon. And the Costco pricing is fantastic.

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[Luvcats69]

C

Costco pricing. $1400 below MSRP plus $1500 incentive for financing through Kia. Highly recommend Muncie Kia in Indiana.

Must be nice. Dealers in my neck of the woods don't participate in Costco member discounts, but I do save $150 if I use TruCar and pay over MSRP...lol

 

[HopeD]

I'm lucky, Kia of Muncie is only about a 3 hour drive for me so I'll be driving up there to get mine.

Yes you are lucky. Ask for Lucas. He was amazing. Placed my order this afternoon. Wish I had found them earlier. My experience today is what car buying should be - straight and to the point! it continues smoothly as I wait for my car to arrive

 

[HopeD]

Must be nice. Dealers in my neck of the woods don't participate in Costco member discounts, but I do save $150 if I use TruCar and pay over MSRP...lol

I’m having it shipped to me. No one near me was participating either. Even with the shipping cost it’s cheaper then dealing with local.

 

[Luvcats69]

I’m having it shipped to me. No one near me was participating either. Even with the shipping cost it’s cheaper then dealing with local.

I read about the guy that had his shipped across the country only to have the tranny blow up.

Is the deal done if being shipped to you? Can you back out if the vehicle is not what you expected, and if yes, how much coin are you out of?

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[HopeD]

I read about the guy that had his shipped across the country only to have the tranny blow up.

Is the deal done if being shipped to you? Can you back out if the vehicle is not what you expected, and if yes, how much coin are you out of?

Honestly there probably is some risk. I’m hoping the guy who had his shipped- was just bad luck with the transmission. You can probably back out before it’s shipped. Doubt you can after. It is a 10+ hr drive from NJ so you could always roadtrip it if you want remove the shipping risk.

 

[Tellmeride]

Buying something $50k sight unseen is risky dude. Good luck.

 

[Luvcats69]

Buying something $50k sight unseen is risky dude. Good luck.

Is the Telluride already a rare and coveted collectable? People here are cray with their money for such an expensive product.

 

[Gritcityent]

I was really amazed myself as I didn't expect that. I would expect that if I hadn't bought so many vehicles from them in the past, but I guess they don't value customer service like they used to. I bought both my Stingers from them when they were hot and they gave me good deals on them..even under MSRP when they were selling for above at some places. I guess their sales model has changed.

Same the with my dealer I ordered a sx P in April they called me today I go look it’s an sx only and the wanted 58000 told them to find another fool because I’m not him

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[kmkia]

Keffer Kia Mooresville NC, New here but would like to explain what happened with our experience at Keffer Kia in Mooresville NC. My wife and I went to look at a white Telluride S, sweet ride, priced $4500 above MSRP to start with, so we knew that wasn't gonna happen. But we talked anyway to see what they could do. We left and our salesman Jim called and said I think we can get you close to where you need to be would you like to come back in Saturday and talk with our Sales Manager, So I agreed and we returned Saturday. Upon arrival I was greeted by Jim and he informed me that he could not work with us today but another salesman and the sales manager would be here to assist me etc. The man came up and introduced himself as the Sales Manager and told me he was going to go to finance and see where we stand. He came back and said best he can do is $785 a month for 84 months!!!! So I instantly told him that is not going to happen and it does not even come close to the price of the vehicle at above MSRP and with my negative equity on my current vehicle. He actually told me " It's nothing but a payment, you got it" and even mentioned my place of employment and continued to tell me I could afford it no problem. So after a few exchanges of words we left, extremely ticked off, that he wasted our time and acted so disrespectfully towards us. We decided we were going to wait and I decided to leave a bad review online. well after I left the review I received a call from Casey at Keffer Kia and he is actually the Sales Manager. So I proceeded to explain what had happened and he couldn't believe it, which neither could we. So he told us he would make it right and that the employees would be reprimanded for their actions. So were talking with him and at first it seemed like he genuinely wanted to do anything he could to make this better as we have done business with them for years. That's where we are at currently, we are going to talk with the Sales Manager and see what he offers but with the over pricing and the lying from the other employee's we may end up waiting for a couple of months and doing business elsewhere as it has left a bad taste in my mouth to be honest. Just wanted to atleast let people be aware of what we encountered.

So what eventually happened with Keffer? I am West of Charlotte and having to deal with the same thing

 

[Mike.S.]

Agreed … I went through every So Cal Kia dealer within a 100 mile radius. Kia of Irvine was the worst!!!! Most others just simply stated that they are asking for X thousands over MSRP non-negotiable. I got my SXP from AllStar Kia of San Bernardino for $1000 off MSRP + conquest +KMF incentive. They threw in cargo tray and mud flaps as well.

 

[Mike.S.]

Agreed … I went through every So Cal Kia dealer within a 100 mile radius. Kia of Irvine was the worst!!!! Most others just simply stated that they are asking for X thousands over MSRP non-negotiable. I got my SXP from AllStar Kia of San Bernardino for $1000 off MSRP + conquest +KMF incentive. They threw in cargo tray and mud flaps as well.

Hi Tim, could you let me know who you dealt with AllStar Kia of San Bernardino (and his number if you have). I live in the So Cal area and am planning on leasing a Telluride very very soon and maybe the person who helped you could also help me get a good deal? Thanks!

 

[Tim-in-CA]

Hi Tim, could you let me know who you dealt with AllStar Kia of San Bernardino (and his number if you have). I live in the So Cal area and am planning on leasing a Telluride very very soon and maybe the person who helped you could also help me get a good deal? Thanks!

Sure. Here you go:

Jesse Diaz
Internet Manager

Allstar Kia San Bernardino
735 Showcase Drive, N
San Bernardino, CA 92408
P) 909.763-4740
jdiaz@allstarkia.net