Bad Dealer Dealings - List Your Bad Dealer Experience

[Tellie]

@jw_tx21 @StephenCantrelle thanks for the advice, we ended up texting the guy back and passed, sticking with our current plan which (fingers crossed) will result in being able to post up pics in this forum of my gorgeous new TELLIE very very soon...

 

[Familyman20]

Some dealers even having a written email with their internet sales manager isn't good enough

Truth. And zero accountability coming from KIA on this same issue and their authorized dealers. Selluride baby!

 

[CGeorge]

And this is why I went through my credit union and got financing. I’m an accounting/ finance major and Kia Finance are hustlers. That video was the gods honest truth. When you do the real math on the 0.9% and 1.9% at those months financed for some they’ve paid more in interest.

 

[Stacyg]

And this is why I went through my credit union and got financing. I’m an accounting/ finance major and Kia Finance are hustlers. That video was the gods honest truth. When you do the real math on the 0.9% and 1.9% at those months financed for some they’ve paid more in interest.

That why you never look at a monthly price I had everything worked out before I went in. 1.9 at 60 months. Lol they started at 4.75 at 72 months! I was like yea no! I could not get anything lower at a bank then 1.9 my numbers match theirs in the end. Of course it’s much easier when there is no trade and no haggle on price. I think what he was saying is most people walk in and don t realize that the dealer charges higher interest on longer loan but some people are only looking at the monthly payment.

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[Lucas & Craig]

That why you never look at a monthly price I had everything worked out before I went in. 1.9 at 60 months. Lol they started at 4.75 at 72 months! I was like yea no! I could not get anything lower at a bank then 1.9 my numbers match theirs in the end. Of course it’s much easier when there is no trade and no haggle on price. I think what he was saying is most people walk in and don t realize that the dealer charges higher interest on longer loan but some people are only looking at the monthly payment.

That's when they say.... What do you want monthly payment to be?

 

[Stacyg]

I can’t believe most people have no clue. I work work with a girl who did just that she got so ripped off. She went to owning her car to walking out with two leases at a 300 a month payment each. She had no clue what they even gave her for her trade in as long as her payment was 300! She now is in the market again of course she wants the payment at 300 again. Now they have no down payment because she threw all her money at the last lease and thinks she can get a telluride.

That's when they say.... What do you want monthly payment to be?

 

[Lucas & Craig]

I can’t believe most people have no clue. I work work with a girl who did just that she got so ripped off. She went to owning her car to walking out with two leases at a 300 a month payment each. She had no clue what they even gave her for her trade in as long as her payment was 300! She now is in the market again of course she wants the payment at 300 again. Now they have no down payment because she threw all her money at the last lease and thinks she can get a telluride.

She will be begging for a discount on the hair next!

 

[BadRabbit]

Cape Girardeau Auffenberg Kia = No Bueno.

$4000 over MSRP, told me no one will sale at MSRP, take it or leave it. Reserved one at MSRP with Lou Fusz St. Louis.

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[heffneil]

I've been looking for a telluride. I went last month to look and talk to the dealer. He told me MSRP minus rebate ($1500). A month later they had some come in and I could take it for a test drive. I drove it, like it, tried to choose between colors to place order. Salesman comes back and says we will take a $1000 deposit for a may/june delivery. I said ok and he writes up the order and said its going to be rebate first then msrp meaning the sale price will be MSRP after the rebate. I said that is not what you told me and he said yes but he looked at the deal and thats what it is. I got up and left. Airport Kia in Naples. Never ever ever will I buy a car from them. If they called tomorrow to offer me the car for free I wouldn't take it.... Such crappy dealings.

 

[Lucas & Craig]

I've been looking for a telluride. I went last month to look and talk to the dealer. He told me MSRP minus rebate ($1500). A month later they had some come in and I could take it for a test drive. I drove it, like it, tried to choose between colors to place order. Salesman comes back and says we will take a $1000 deposit for a may/june delivery. I said ok and he writes up the order and said its going to be rebate first then msrp meaning the sale price will be MSRP after the rebate. I said that is not what you told me and he said yes but he looked at the deal and thats what it is. I got up and left. Airport Kia in Naples. Never ever ever will I buy a car from them. If they called tomorrow to offer me the car for free I wouldn't take it.... Such crappy dealings.

Sorry you had to deal with that.

 

[heffneil]

Sorry you had to deal with that.

I was chatting with your guy about a Palisade and decided I could buy local, avoid shipping, and get the rebate on the Telluride - I kinda like the telluride better look. I was pissed about this deal going south more because of that!

 

[Average Joe]

The sharks in the water vibe of the salesman and overall generic feel of our Kia dealership is such a turnoff, compared to other brands, that it could actually prevent me from buying a Telluride. Getting the vehicle serviced there for years doesn’t seem appealing at all. Such a prototypical “used car salesman” vibe that permeates through the entire place. Kia seems to making some good vehicles but what’s the plan for the generic dealerships?

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[Lucas & Craig]

The sharks in the water vibe of the salesman and overall generic feel of our Kia dealership is such a turnoff, compared to other brands, that it could actually prevent me from buying a Telluride. Getting the vehicle serviced there for years doesn’t seem appealing at all. Such a prototypical “used car salesman” vibe that permeates through the entire place. Kia seems to making some good vehicles but what’s the plan for the generic dealerships?

They have to change the culture from within.

 

[csong825]

So I read that Kia of Attleboro (MA) was one of the good dealers who sel at MSRP so I went in yesterday. Ryan Walkden greeted me at the door and I found him to he one of the most dishonest salesmen I have ever dealt with.

I told him I was interested in a SX trim in black/brown. First he tried to sell me the EX on the lot and then a silver SX coming next month. I told him I don’t need the car until end of June and would be open to ordering one. He said that ordering one could take up to 6 months and he also told me that they are only able to see what cars are coming in about one month out. So I was going to leave and then he goes to the back and says they actually have 2 black/brown SX (no prestige) models coming in at the end of June. I said great and start the process of putting down a deposit. The price he shows me is about $46k after $1k rebate for financing. I asked him if that’s sticker price and he says yes. I asked him to see the window sticker and he says that’s not available. I pull out my phone, build a SX without P and MSRP with destination included is about $45k. I ask him where the $2k difference is coming from and he says mats, destination, and other accessories. I say there is no way that adds up to $2k as destination is included in the $45k MSRP. I tell him to go find out what else is included in the car. He goes to the back and returns saying there is a $2k markup. He tells me this now after saying that the price I was going to sign for was sticker. Immediately walked out. What a dishonest salesman. There is no way he didn’t know about the markup from the beginning and the entire time he insisted prices were sticker price . Maybe others are okay to deal with but by my experience Kia of Attleboro had gone from good to bad.

 

[pbinde]

So I read that Kia of Attleboro (MA) was one of the good dealers who sel at MSRP so I went in yesterday. Ryan Walkden greeted me at the door and I found him to he one of the most dishonest salesmen I have ever dealt with.

I told him I was interested in a SX trim in black/brown. First he tried to sell me the EX on the lot and then a silver SX coming next month. I told him I don’t need the car until end of June and would be open to ordering one. He said that ordering one could take up to 6 months and he also told me that they are only able to see what cars are coming in about one month out. So I was going to leave and then he goes to the back and says they actually have 2 black/brown SX (no prestige) models coming in at the end of June. I said great and start the process of putting down a deposit. The price he shows me is about $46k after $1k rebate for financing. I asked him if that’s sticker price and he says yes. I asked him to see the window sticker and he says that’s not available. I pull out my phone, build a SX without P and MSRP with destination included is about $45k. I ask him where the $2k difference is coming from and he says mats, destination, and other accessories. I say there is no way that adds up to $2k as destination is included in the $45k MSRP. I tell him to go find out what else is included in the car. He goes to the back and returns saying there is a $2k markup. He tells me this now after saying that the price I was going to sign for was sticker. Immediately walked out. What a dishonest salesman. There is no way he didn’t know about the markup from the beginning and the entire time he insisted prices were sticker price . Maybe others are okay to deal with but by my experience Kia of Attleboro had gone from good to bad.

Many car buyers (not usually people who would be on a forum such as this) would believe the lies.

 

[boston02118]

So I read that Kia of Attleboro (MA) was one of the good dealers who sel at MSRP so I went in yesterday. Ryan Walkden greeted me at the door and I found him to he one of the most dishonest salesmen I have ever dealt with.

I told him I was interested in a SX trim in black/brown. First he tried to sell me the EX on the lot and then a silver SX coming next month. I told him I don’t need the car until end of June and would be open to ordering one. He said that ordering one could take up to 6 months and he also told me that they are only able to see what cars are coming in about one month out. So I was going to leave and then he goes to the back and says they actually have 2 black/brown SX (no prestige) models coming in at the end of June. I said great and start the process of putting down a deposit. The price he shows me is about $46k after $1k rebate for financing. I asked him if that’s sticker price and he says yes. I asked him to see the window sticker and he says that’s not available. I pull out my phone, build a SX without P and MSRP with destination included is about $45k. I ask him where the $2k difference is coming from and he says mats, destination, and other accessories. I say there is no way that adds up to $2k as destination is included in the $45k MSRP. I tell him to go find out what else is included in the car. He goes to the back and returns saying there is a $2k markup. He tells me this now after saying that the price I was going to sign for was sticker. Immediately walked out. What a dishonest salesman. There is no way he didn’t know about the markup from the beginning and the entire time he insisted prices were sticker price . Maybe others are okay to deal with but by my experience Kia of Attleboro had gone from good to bad.

Thanks for sharing. Bummer we don’t have a better group of dealers in the Boston area. After following others’ experiences on this forum, I placed an order for one at Lev Kia, which was quick and painless, though given Lev’s order backlog, I fear it won’t arrive by the time we need it (mid-summer). Keep us updated on where you purchase.

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[Tellthemride]

@csong825 check out Kia if Burlington if you are still looking to order at MSRP. Pretty painless ordering process for me. Ordered SXP in Sept and received in Jan. Ask for Rich Lowry.

 

[pinoyeer]

Long post sorry , just wanted to share our experience

So we just bought our telluride yesterday.

we live in Lexington KY, so we had to drive an hour and a half up to Cincinnati OH , we checked online and they had a color, model and trim that we really liked. so we reached out via their website Monday, someone called and left a message said the car was out being test driven by a friend of the GM and theyll let us know when its back, we called back, they never responded. so we figured someone bought it

in the meantime a local dealer finally got some Tellurides in, they had one on their site that fit our description so we called they said it was there and to come in, we went later that afternoon, and whattya know, it was "sold a few minutes ago,....but heres what we can do", the ol bait and switch. So we listened, talked numbers, they were too high so we said ill bring my EX Optima we want to trade and see what you can offer,

on the way home we called the Cincy dealer just to check and its like they had no record of our web inquiry or phone call from before, they said yes the car is here its MSRP is $40275.00. I said we want to come see it Thursday she said great and we schedule to be there at 5pm

the next day my wife brought the car in to the local dealer, they offered us $3800 for it ( not bad about what i expected, the interior is great and it runs great, just a few dings and scratches though) They were couldnt get down to the price we we wanted so my wife walked and off to cincy we were going, till the dealer call us and said yeah the car wont be ready Thursday , they had to do some prep work to it ( whatever that meant) so we said oh ok, well let us know. later that day they texted us saying we could come in Friday at 5. we were like yup well be there. But the said they close at 6 instead of 8pm( maybe corona mandated i dont know)

So off we went, we got there at 5 sharp, we asked for the lady that had been in touch with us and the young man that greeted us said oh ok let me go get her. he comes back 10 min later and was like yeah Pennie is our internet liason and she said i could assist you. we were like ummm ok. No granted i dont like judging a book by its cover but it happens. this kid is prolly in his mid 20s tops and he just didnt have a sales person mentality about him, he wasnt un-friendly but he wasnt like pushy or over the top friendy . he was just kinda there ya know

so we test drive the car, and we really enjoy it , i asked about the "work being done" and he was clueless and spouted off some random " well when the cars come off the truck we have to inspect them etc". i said well this car has been on the log for awhile according to your website, he was like uhhh well i can check on it for you" Not a big deal

So we get back and hes like ok well you guys have seat and her brings over 2 luke warm cups of water over and was like well do you have any questions and it was just awkward like we had to initiate every step of the process , we asked about our trade and he was like oh yeah well ill have someone go look at it, comes back and my wife was asking about finance rate specials and again he wasnt knowledgeable. its like every question we asked he had to "go check with someone"

So we finally start negotiating price , of course here comes the Dealer add ons, pinstriping, and some kinda Valugard, interior /exterior and undercoating snake oil. so the car we wanted now jumped up from $40275.00 to $42675.00 sell price and hers the kicker. The say my car is only worth $750.00 for trade needless to say it was a slap in the face. i questioned him on the $24900 markup for the "protectant and pinstriping" and he kinda didnt have much to say other than well its already on the car and it adds a great value to protect your investment blah blah blah. so he leaves comes back and says well i can take off $499, but we cant budge on your trade in. so at this point were ready to leave, the dealership is closed, the only people that are there were my wife and my son, the young sales rep, another rep and the finance guy ( all prolly sticking around just in case we buy)

So the Senior sales guy comes over finally , i mention my displeasure with the trade in ( now i know its had some dings but the inside was cherry and the car still runs great) i know its worth more than $750 and i also mention in the $2490 addendum to the MSRP. he was like well we cant come down off that, its value added and its already been done to the car, im like well im not paying $2500 for some scotchguard and pinstriping. We tell him that another dealer back in KY offered us $3800 for my car and he was like oh well you should prolly take it to them and have them buy it because wed have to put that much in to make your care re-sellable at auction. i also mention in the $2490 addendum to the MSRP. he was like well we cant come down off that, its value added and its already been done to the car, im like well im not paying $2500 for some scotchguard and pinstriping. I said if you guys can take off that markup we can talk and that we needed to his Out the Door price with tax tag, title, fees etc

He comes back with an out the door price of $44750. my wife and i looked at eachother and were like lets get out of here. we said we have a number and thats not close. we wanted Out the doorno more that 41500 (cuz we were putting $2500 down) and he was like " nope we they cant do it, he kept talking about the "valugard package and how that was a "fair add on" i declined to respond after i had already told him how i felt about overcharging us for some pinstriping and fabric/undercarriage protector. So we said no thanks and headed for the door,

They took their sweet time giving us our car keys back and when the did they stopped us and said ok we can do 42750 we said no thank you, they stopped us again at the door and said ok we will do it for $ 41800 again we were like no, our number is $41500. they said ok we cant help you and let us walk out, all the while my wife and i were like if they were wiling to go to $41800 why not just go to 41500 like we were asking. we were loading up our 4 year old in his car seat, the young sales rep came running out and said ok, we'll do it for your price of $41500.


I think we did ok, there were some things we left on the table, in that price they got us for $299 etching fee, my wife was doing the financing while i attended to my son, she did the right thing and declined all the extra warranty non-sense, but didnt think to question the bogs etching fee... its still not as great of a deal as we wanted, i wanted to pay about $1000 less, but my wife said this was the color/trim we wanted without the accessories we didnt want i.e. tow package, cross bars etc.

The experience was just so weird and awkwardoverall Im glad they came down to what we asked, i dont know if it was because the time of the sale, coronavirus stuff going on, the sales team there just seem like they were angry at us for talking them down on the price. i dont know it was just weird. at no point did i ever hear them same thank you for your business or try to cater to us in any way? im not asking for them to be sucking up to me. but we just drop 40k with you, the least you could do is be somewhat more gracious/excited.

The young sales guy, was a nice kid dont get me wrong, but i really feel like he didnt do a whole lot and like this was his first sale, but he had reviews on some dealer review site so hes done this before. By far this is my worst experience ever it wasnt horrible but it just felt awkward by the whole team involved, just wasnt a great experience for us . we love the car and thats what matters but just really wasnt an enjoyable time there


We actually had to drive back up there this morning as we forgot the title to my old car and they promised to wash our new one. so the young kid was there we made some small talk he took our new car to get it cleaned while we signed over the title etc. The "senior sales guy" that approved our deal saw us in the sitting area and it was like seeing a 1 night stand the next day at a party. He was like "welcome back" under his breath as he passed by .

like i said we got the car we wanted at a decent price, but im not sure if i would buy another car from this dealer. especially not from the team that helped us yesterday

 

[Tellthemride]

@pinoyeer i totally understand what you mean when you said you came back the next day and they act completely different.

my terrible experience was when they tried to give me BS about their registration system wasn’t working and they wouldn’t let me drive off the lot with my plates from a trade-in (legal to do in my state) or allow me to register at the RMV myself.

i show up at the dealership only 2 days after signing the paperwork. This is the “senior manager’s” who dealt with the finance details with me for a good 40 minutes and shook my hand. The jerk makes eye contact with me, knows I’m there to complain about my car delivery, and he just ducks out of the office without even speaking to me. Some very unprofessional people in this industry.

 

[Schlegel]

Long post sorry , just wanted to share our experience

So we just bought our telluride yesterday.

we live in Lexington KY, so we had to drive an hour and a half up to Cincinnati OH , we checked online and they had a color, model and trim that we really liked. so we reached out via their website Monday, someone called and left a message said the car was out being test driven by a friend of the GM and theyll let us know when its back, we called back, they never responded. so we figured someone bought it

in the meantime a local dealer finally got some Tellurides in, they had one on their site that fit our description so we called they said it was there and to come in, we went later that afternoon, and whattya know, it was "sold a few minutes ago,....but heres what we can do", the ol bait and switch. So we listened, talked numbers, they were too high so we said ill bring my EX Optima we want to trade and see what you can offer,

on the way home we called the Cincy dealer just to check and its like they had no record of our web inquiry or phone call from before, they said yes the car is here its MSRP is $40275.00. I said we want to come see it Thursday she said great and we schedule to be there at 5pm

the next day my wife brought the car in to the local dealer, they offered us $3800 for it ( not bad about what i expected, the interior is great and it runs great, just a few dings and scratches though) They were couldnt get down to the price we we wanted so my wife walked and off to cincy we were going, till the dealer call us and said yeah the car wont be ready Thursday , they had to do some prep work to it ( whatever that meant) so we said oh ok, well let us know. later that day they texted us saying we could come in Friday at 5. we were like yup well be there. But the said they close at 6 instead of 8pm( maybe corona mandated i dont know)

So off we went, we got there at 5 sharp, we asked for the lady that had been in touch with us and the young man that greeted us said oh ok let me go get her. he comes back 10 min later and was like yeah Pennie is our internet liason and she said i could assist you. we were like ummm ok. No granted i dont like judging a book by its cover but it happens. this kid is prolly in his mid 20s tops and he just didnt have a sales person mentality about him, he wasnt un-friendly but he wasnt like pushy or over the top friendy . he was just kinda there ya know

so we test drive the car, and we really enjoy it , i asked about the "work being done" and he was clueless and spouted off some random " well when the cars come off the truck we have to inspect them etc". i said well this car has been on the log for awhile according to your website, he was like uhhh well i can check on it for you" Not a big deal

So we get back and hes like ok well you guys have seat and her brings over 2 luke warm cups of water over and was like well do you have any questions and it was just awkward like we had to initiate every step of the process , we asked about our trade and he was like oh yeah well ill have someone go look at it, comes back and my wife was asking about finance rate specials and again he wasnt knowledgeable. its like every question we asked he had to "go check with someone"

So we finally start negotiating price , of course here comes the Dealer add ons, pinstriping, and some kinda Valugard, interior /exterior and undercoating snake oil. so the car we wanted now jumped up from $40275.00 to $42675.00 sell price and hers the kicker. The say my car is only worth $750.00 for trade needless to say it was a slap in the face. i questioned him on the $24900 markup for the "protectant and pinstriping" and he kinda didnt have much to say other than well its already on the car and it adds a great value to protect your investment blah blah blah. so he leaves comes back and says well i can take off $499, but we cant budge on your trade in. so at this point were ready to leave, the dealership is closed, the only people that are there were my wife and my son, the young sales rep, another rep and the finance guy ( all prolly sticking around just in case we buy)

So the Senior sales guy comes over finally , i mention my displeasure with the trade in ( now i know its had some dings but the inside was cherry and the car still runs great) i know its worth more than $750 and i also mention in the $2490 addendum to the MSRP. he was like well we cant come down off that, its value added and its already been done to the car, im like well im not paying $2500 for some scotchguard and pinstriping. We tell him that another dealer back in KY offered us $3800 for my car and he was like oh well you should prolly take it to them and have them buy it because wed have to put that much in to make your care re-sellable at auction. i also mention in the $2490 addendum to the MSRP. he was like well we cant come down off that, its value added and its already been done to the car, im like well im not paying $2500 for some scotchguard and pinstriping. I said if you guys can take off that markup we can talk and that we needed to his Out the Door price with tax tag, title, fees etc

He comes back with an out the door price of $44750. my wife and i looked at eachother and were like lets get out of here. we said we have a number and thats not close. we wanted Out the doorno more that 41500 (cuz we were putting $2500 down) and he was like " nope we they cant do it, he kept talking about the "valugard package and how that was a "fair add on" i declined to respond after i had already told him how i felt about overcharging us for some pinstriping and fabric/undercarriage protector. So we said no thanks and headed for the door,

They took their sweet time giving us our car keys back and when the did they stopped us and said ok we can do 42750 we said no thank you, they stopped us again at the door and said ok we will do it for $ 41800 again we were like no, our number is $41500. they said ok we cant help you and let us walk out, all the while my wife and i were like if they were wiling to go to $41800 why not just go to 41500 like we were asking. we were loading up our 4 year old in his car seat, the young sales rep came running out and said ok, we'll do it for your price of $41500.


I think we did ok, there were some things we left on the table, in that price they got us for $299 etching fee, my wife was doing the financing while i attended to my son, she did the right thing and declined all the extra warranty non-sense, but didnt think to question the bogs etching fee... its still not as great of a deal as we wanted, i wanted to pay about $1000 less, but my wife said this was the color/trim we wanted without the accessories we didnt want i.e. tow package, cross bars etc.

The experience was just so weird and awkwardoverall Im glad they came down to what we asked, i dont know if it was because the time of the sale, coronavirus stuff going on, the sales team there just seem like they were angry at us for talking them down on the price. i dont know it was just weird. at no point did i ever hear them same thank you for your business or try to cater to us in any way? im not asking for them to be sucking up to me. but we just drop 40k with you, the least you could do is be somewhat more gracious/excited.

The young sales guy, was a nice kid dont get me wrong, but i really feel like he didnt do a whole lot and like this was his first sale, but he had reviews on some dealer review site so hes done this before. By far this is my worst experience ever it wasnt horrible but it just felt awkward by the whole team involved, just wasnt a great experience for us . we love the car and thats what matters but just really wasnt an enjoyable time there


We actually had to drive back up there this morning as we forgot the title to my old car and they promised to wash our new one. so the young kid was there we made some small talk he took our new car to get it cleaned while we signed over the title etc. The "senior sales guy" that approved our deal saw us in the sitting area and it was like seeing a 1 night stand the next day at a party. He was like "welcome back" under his breath as he passed by .

like i said we got the car we wanted at a decent price, but im not sure if i would buy another car from this dealer. especially not from the team that helped us yesterday

Loved your "story!" It's sad though that it seems like nothing has changed in 20 years when it comes to buying a car. In fact it's probably gotten worse. Good luck with your new ride!